Grupotel Los Príncipes & Spa

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Such friendly staff!

Location location location! Who doesn’t want to stay in an hotel steps away from the beach. Breakfast and dinner package was the way to go. The food was amazing and the staff was very friendly and helpful.

Pros:1) great beach location with a Pier 2) Great pool super clean, 3) lots of outdoor chairs Cons: 1) no real designated smoking section, just outside main door people were smoking, 2) smelly lobby, 3) no reserved parking, we have to find a spot in a construction area or on the main road, it was a difficult situation, surprised for a non urban location not to have reserved parking spots for the guests, 4) the wait staff in main dining room were not really friendly and basically were not really catering for drinks for example, however the cooks were smiling.

Great food, beautiful rooms. Staff at the reception is a bit rude, tried charging us double

This is my 4th time staying here! The staff are amazing. Everyone is friendly and they work tirelessly to provide an excellent service. The rooms are spacious as is the bathroom. Having a cycle shop and cycle garage next to the hotel is another benefit!

⸻ Sehr enttäuschender Aufenthalt – entspricht aus unserer Sicht keinem 4-Sterne-Standard Wir haben dieses Hotel als Familie (2 Erwachsene und ein Kleinkind) gebucht und aufgrund der Beschreibung einen angenehmen Aufenthalt erwartet. Leider entsprach unsere Erfahrung vor Ort überhaupt nicht den Erwartungen an ein 4-Sterne-Hotel. Schon bei der Ankunft fiel auf, dass der Zustand des Zimmers und der allgemeinen Anlage deutlich unter dem erwarteten Standard lag. Einige Geräte im Zimmer, insbesondere der Kühlschrank, waren nachts sehr laut und haben den Schlaf erheblich gestört. Besonders problematisch war jedoch der Umgangston im Hotel. Während unseres Aufenthalts kam es zu einer sehr unangenehmen Situation mit der Hotelleitung. Ich wurde wegen meiner Kleidung (Sportshorts) in einem sehr unfreundlichen und respektlosen Ton angesprochen – und das in Anwesenheit meiner schwangeren Frau und unserer zweijährigen Tochter. Für uns als Familie war diese Situation sehr belastend und völlig unangebracht. Der Vorfall hat dazu geführt, dass wir uns im Hotel nicht mehr willkommen gefühlt haben. Statt eines entspannten Familienurlaubs entstand dadurch eine sehr stressige Situation. Gerade weil meine Frau schwanger ist und wir mit einem kleinen Kind reisen, erwarten wir in einem Hotel dieser Kategorie einen respektvollen Umgang mit Gästen und ein professionelles Verhalten der Hotelleitung. Unser Eindruck ist daher leider, dass dieses Hotel eher einem durchschnittlichen 2-Sterne-Standard

The only thing that lets this hotel down is the dinner on an evening - vegetarians are left with salad or stodgy veg, no distinguishing main available and taste is very much towards German guests and each night was very much the same. We did have a problem with leaking air conditioning and was told at reception it was condensation I refused to accept this as normality as it had a safety issue when entering the room and pools of water on tiles made it dangerous underfoot, after 4 attempts over 30 hrs from maintenance it got resolved we did receive a credit back to the room when I asked due to the fault and the inability to sleep because of the dripping. The other room booked was fine with no issues and located next door. The proximity to the bus to Palma, beach access on the doorstep and a few places to have a drink is excellent One improvement the hotel could make is the step that leads to the beach the ones inside the hotel perimeters slope forward and have nothing to hold onto making it difficult for elderly guests or anyone with mobility problems Overall I would stay here again but only on B&B so there is a change up in food options.

Welcoming on Arrival Room was immaculate, very clean only problem was we’re room was situated at back of hotel was fine but when staying again would ask for pool view but beautiful hotel ideal on beach

“Amazing hotel! Just a short walk to the beach, with clean pools and friendly staff. I’ll definitely be back again!”

good.