Distinction Rotorua Hotel and Conference Centre

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Staff were helpful in setting our group together with connecting rooms, however the room itself had terrible sound proofing – we heard footsteps from upstairs that resulted in photo frames shaking all night, and a very noisy, creaky heat pump. Housekeeping left belongings under the bed from the previoius stay, but otherwise clean and tidy.

Pools are great. Breckfast massive selection. Dinner was Devine.

Spa and gym room needs upgrade

Beautifully presented hotel, looks well maintained, nice beds and great amenities. Great breakfast. A bit out of the city, so you can't walk to restaurants, but only a short drive, or you can just eat in. Good spot to launch hiking or mountain biking from.

Noisey aircon. Room in need of refresh as rusty hinges and old tired paint. Room was only set for 2 although 3 were booked. Cleaners tried to come in at 0930 when check out was 10. No parking due to function.

The overall location was nice, pretty quiet, other than the cyclone outside but that wasn’t their fault. The room was clean and the bathroom was nice as well! We used the hot tub and it was nice and hot despite the winds. We would stay here again if in the area!

The room was clean. Air conditioning wasn't working and wasn't looked at when we requested it be looked at. There was a good selection of different pillows, which is good.

Great stay for my family of five. Breakfast and pool were the highlights

A truly distinguished hotel addresses problems with grace. When we arrived, the AC was not working; and the room was very hot. The receptionist quickly got a tech, who explaned that the fix might take a while. So, we went to dinner while she worked on it. After dinner, the waitress declined payment and said the hotel would comp our dinner. When we got to our room, the AC was working. A memorably good hotel!

Very clean room!! Management went out of their way to ensure the room was extra clear of dust to help with my allergies! Very impressed with breakfast and the customer service is outstanding!!!!!!!