Grand Skylight Garden Hotel Shenzhen

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great hotel, close to the electronics market.

Great hotel in Greta location, walkable to electronics market and restaurants

Great hotel in good location

Great hotel, walkable to the electronics market, good service and comfortable rooms

The hotel receptionists are all very helpful, however, housekeeping can really be improved. They need more training to keep their services consistent. There are days where amenities weren’t topped up and that when you put the card to show you want the beddings changed, they only change the bed with the card on it and not both (we stayed in a twin room). Their excuse was the card is on one bed so they changed the beddings on that bed. By the way they only give you one of those cards. Honestly, it sounded like laziness than “following the rules”. The hotel itself is a good stay - comfortable beds and good range of amenities available (toothpaste and toothbrushes, shavers, shower cap, comb, slippers, coffee/tea). But poor soundproofing - you can easily hear traffic outside, next door conversations, and even people’s karaoke from the lower floors. Can’t give more than 3 stars in general, but want to make a special out to Nelson for his outstanding service and for going above and beyond at the reception desk. He always have a great smile and seems to know everything - deals with all my queries swiftly and confirms our request before going ahead. He alone deserves 5 stars.

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Upon arrival, we were disappointed that none of the hotel staff at the reception desk spoke Cantonese nor English. We resorted to voice translation on the phone, which was very inconvenient. Our reservation clearly indicated 3 adults, and housekeeping arrived with a rollaway cot bed; however, the cot was hard and squeaky. The reservation also indicated special refreshments for this room rate and nothing was provided except for a few cans of soda in the fridge. We were disappointed based on their advertisement and what was actually provided.

There are little shops in the neighborhood because it’s close to Tianmian Village. The hotel was clean and staffs were friendly. But it’s not super close to a subway station. And there is no regulations on laundry use, some people will just leave their clothes in washer or dryer without taking out on time.

Will definitely stay there again next time when we go to shenzhen

It’s a nice hotel in terms of decoration and the staff at the reception/concierge were helpful. Quick and easy check out. Some do speak English but only one was more fluent. I like their movie selection (requires additional payment to third party but at least they provided it in their TV). I was not happy about their house keeping - missed a few top ups and they don’t wash cups (perhaps hotels never do). They only provide showers for twin rooms and there are build up of limescale if you look closely. Doesn’t affect showering though. Could improve in many areas, it’s average for me.