Gran Hotel Cochabamba

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Love all the people there

The room was excellent, the staff was very helpful and friendly, the breakfast needs improvement

Muy bien ubicada en Recoleta, desayuno abundante

The hotel itself was absolutely beautiful, and the room was clean, comfortable, and visually impressive. The bed was very comfortable, the shower had hot water consistently, and overall the property had a high-end appearance. While the shower pressure could have been stronger, the accommodations themselves were enjoyable. Unfortunately, the service experience did not match the quality of the hotel. Throughout my entire stay, there was only one staff member at the very end of my trip who spoke English. Communication was extremely difficult during my stay, which made several situations frustrating and stressful. I was also disappointed by the attitude and lack of friendliness from the reception and staff members overall. For a hotel of this caliber, I expected a much more welcoming and hospitable environment. Additionally, I was surprised that there was no elevator available. I traveled with several heavy bags, including a large speaker that I used almost daily, and having to carry everything up and down the stairs was very difficult. Another issue occurred when I was told I may be charged extra for a towel that had makeup on it. I had to use a translator to help explain and defend the situation in order to avoid additional charges, which was uncomfortable and unnecessary. That said, I do want to recognize Sergio, my server, who was very kind, polite, and friendly throughout my stay. I also appreciated the gentleman who initially helped bring my luggage to the room.

We liked it very much everything was clean and the breakfast was very good

Clean room? It’s clean But the pellows they had a

Excellent location. The service is very good. The hotel is clean and nice. You feel Safe

Nice hotel value for the money! Great location for shopping and food variety!

Great

Our stay started out really good. Check in was smooth a quick. The room was an upgrade. Breakfasts were great. However at check out they wanted to know where were the cards for the pool and the pool towels. When we told them that we absolutely did not receive pool cards and didn't use the pool, the told us that they needed to investigate. Some one checked the room and found no cards for the pool nor pool towels. After several minutes when we inquired again they asked us if we forgot we used the pool. No we didn't forget because we never did use the pool. Are we being accused of stealing towels? Very upsetting! And our departure for the airport was being delayed. Only a threat that we were going to discuss this with the owner of the hotel, a friend of our uncle did the check out process get completed. We didn't even get an apology until we demanded it.