Hercor Hotel - Urban Boutique

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Breakfast was terrible lady working in restaurant area was great and helpful Food is packaged and not edible for my husband and self. The staff was excellent made up for the poor breakfast

Excellent experience in this hotel - super friendly staff, room upgrade, nicely appointed and designed rooms, parking and wide range of breakfast items offered! About 10mins driving to downtown. Great little hotel.

2nd time here. Rare gem w the free parking.

Very clean and great breakfast

So Disappointed Made a non-refundable, pre-paid 2 nights booking that was scheduled a few weeks out. I called the Hercor desk that morning of check-in to advise of an urgent inability to travel, but since the reservation was pre-paid/non-refundable I would offer my room to another of the traveling family. The front desk said I needed to go through my Expedia booking to advise whom would use my booking. Okay, I said, I can do that. Sent the message through Expedia to advise the name who would use the 2nd night of my booking, and followed up with a call to the front desk. The clerk told me that my reservation had been canceled for ‘no show’. What? I had said I called the previous day to advise, and followed the instructions given. The clerk refused, unwilling to made amends or re-open the booking to use the room that I had already paid for. I kindly asked she push my request up for review/approval, but did not hear back. I called Expedia on that cancellation, they too called the hotel. Expedia said I needed to call the hotel directly and ask for the manager, after the holiday. I did that, and yet still no response, or any sort of acknowledgement. I am not looking for a refund, only a little kindness and empathy for helping travelers in need. I suppose when they already have your money, they don’t have to care.

Great hotel for the value.

Staff was very nice and rooms were very clean, smelled clean as you walk in.

Very unique place to stay and very accessible to anything you need. Friendly staffs and nice clean room.

The place was really nice, modern amenities, the staff weighs super friendly and helpful, I will definitely stay there again, matter fact, I am booked for next year when I go down there again.

We were in town for Card Party and this was the perfect location for that without the extra cost of staying at the hotel where it was located. The rooms were a bit small but very nice. The breakfast was okay and could use a little more variety