Four Points by Sheraton Ontario-Rancho Cucamonga

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

After checking in we were told that there was no hot water available due to replacing the water heater. We were told it would be resolved that evening...it wasnt fixed until the next morning. I asked if they would be willing to comp our breakfast as a way of "making up for it", we were then given 2 vouchers. The next morning we learned that those vouchers were only good for a few items, not a full breakfast. When we turned on the water the next morning it came out brown but eventually cleared up. When we talked to management about our experience we were told that we could have canceled our stay without penalty, an option that wasn't offered to us. They then said that they would give us "Marriot points", which we never received. They also offered to give us a breakfast but at that point we were already checked out and wanting to leave. Horrible experience and waste of money.

Room was nice, just a bit noisy, floor above seems to be people running around

Very clean rooms. Check in was so easy. Convenient location

it was fine

No breakfast available while I was there on Sunday and Monday and I have to go out to a restaurant for breakfast . Build a buffet for breakfast and Lunch

Really nice and friendly environment

rooms were very clean and organized, staff were very friendly and sweet same with their receptionists.

Hotel is very nice. Clean and well maintained. Staff is extremely friendly.

Excellent

Room and staff were great. Surroundings (parking lot) was full of trash. You have to pay extra for parking in their lot. They do not have breakfast on weekdays,