Leonardo Royal Hotel Munich Bavaria Towers

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

We had some trouble with our a/c the first night, on our second night, Mathias went above and beyond to resolve our problem. Professional and courteous, he very efficiently resolved our issue. We were greeted each night by him when we returned from our day. He made our stay. Salute, to good staff and a nice property. The morning crew was very helpful too.

No air conditioner system that worked A ton of excuses Our room wasn’t made second day

Nice place

Hotel was nice. There was a couple of items the hotel is not fully transparent about that really impacted our travel. One, they say they have onsite laundry. That is not correct, they will take your laundry to get it cleaned, and it is crazy expensive. Also, they will not do laundry on the weekends. We expected to do our own laundry on site, which is not what they offer and advertise. I wouldn't have stayed here knowing that. Also, they claim to have "family" rooms. Our receipt even showed a "Family room x1 room". They also do not have a "family room". We were instead given two separate rooms. They didn't seem to care one bit, and kind of chuckled about it. This was not really acceptable, as we were on a family vacation, and we had to separate to make it happen. They also didn't tell us this at check in. We went to the room, then had to go back down to get new rooms assigned so we could get that second room and it being next door. They also were arguing with another couple about their room at the front counter and whatever issue they were having. It was taking 3 or 4 of their staff, and we had to stand there and wait while they tended to them, before we could get our room.

The rooms are smaller than expected but otherwise a great place with clean rooms and friendly staff

Sir conditioning don’t work properly and to hot in the room

Very good nice and modern with tram stop just outside.

The rooms are alittle warm and it’s hard to control it to make it comfortable. That’s the only downsize to this hotel. Everything is is a fanatic stay!

It was an amazing stay. Do yourself a favour and stay there when in Munich

Great Service, nice view from top Levels, comfy