I was really disappointed. One reason we booked this trip was the convenience to getting to and from SeaWorld. The shuttle service was an hour late taking us and over and hour late picking us up. We were out there waiting in 100 degree heat with small kids. After waiting for over an hour, we just decided to get an uber to take us back. The rooms were clean(ish). They have nice amenities in them. Not a 4 or 5 star at all. They didn’t clean the rooms while we were gone. So we had to ask for new towels and remove the dirty towels. I’m used to much better service from residence inn. Our stay was well below the normal service we get from them.
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