This property is beautiful, and has so much potential that leaving a negative review makes me sad. There are a handful of reasons we will not be back, and I must honestly say this is the first time ever travelling anywhere in Mexico that we encountered unfriendly staff and locals. For positives, our toilet needed to be fixed and the maintenance staff was amazing at getting this done quickly. Our room was always clean, and our guy Pedro in the upstairs bar was the best bartender. The pool bar is so overloaded with people that the staff don't really have time to catch their breath. If there was another bar in this vicinity it would alleviate a lot of this issue. If you're not a local with a day pass, you will wait 30 minutes for drinks. We always tip and wait our turn, but more than once a bartender was taking our order, made eye contact, and then took somebody else's order never coming back to us. There were actually a handful of times we left the bar. The food itself was not great and the staff in the snack shack were always angry, but what was alarming here to us was we have a Spanish language allergy card for a kid with food allergies, none of the food is labelled and there were times we provided the card to navigate the language barrier, and it wasn't even addressed. Lastly, this is not a relaxing place, you can hear everything all night long in your building, and the bed was rock hard. So much potential if they'd pay attention to the right things. No more space to write.
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