Novotel Jakarta Mangga Dua Square Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Good

Pros: In room dining excellent service & food, 4 pm (16:00).Great storage/closet area Comfortable bed.Good air conditioning. Good water pressure in shower, good hot water. Elevator(s) working. Big dining area. Shaming notice to reduce food waste. Huge pool. Comfortable loungers. Adequate gym equipment w/ acceptable change room. Mall is beside entrance, has supermarket & restaurants. Cons: Coffee machine at breakfast doesn’t dispense enough coffee even on Americano setting. Often the brioches are cold. Bread station had a cockroach. Manager said they'd clean throughly, but didn't. No reaction of disgust/not surprised. Limited protein options; chicken over cooked. Staff that cleans away dishes, hide behind live cooking section & gossip/ on their cellphones. Dining room floor doesn’t look like it gets cleaned. Placemats are wiped, but not removed/changed. First 2 weeks no knife during breakfast, just fork & spoon. When flushing the toilet it smells like sewage every time. I bought air fresheners at the supermarket because it smelled so bad. Coffee/ tea station in room only had tea. Sometimes the towels and bedsheets had stains that looked permanent. Pool says it's adult only, but children in it using inflatables, often unsupervised. No signs showing where pool towels are or where to drop them once done. Children peeing in pool. No pool area washrooms, wet and slippery going into the gym. Pool interior had tiles missing. Children playing on gym equipment.

The room was clean and well decorated, we found it comfortable and food from the restaurant was really good when we ordered room service. The breakfast selection was also really impressive and delicious. There was a slightly smell of cigarettes on our floor but inside the room there was no smell so this didn’t bother us. The gym was quite small and didn’t have an Olympic bar, it probably doesn’t have room to be able to do deadlifts or have a proper squat rack. It did have a range of machines to use which appeared in good condition. We didn’t use the swimming pool but it looked huge! All the staff were really welcoming and looked after us well we were very happy with our stay.

There are fly in rooms no air ventilation No balcony on all rooms buffet is not that great

Perfect!

The room was cozy and clean.

The shower head and toilet bidet was leaking. Room was not cleaned 100%. Dirty mug was not cleaned for 4 days despite room being serviced everyday. Room was not cleaned properly, a lot of dirt/rubbish on floor remained there from the first day we checked into room. Staff are friendly but service is very poor. Room service food was bad quality. The room always smelt of cigarette smoke despite it being a non-smoking room. Overall, I wouldn’t recommend this hotel.

Exceptional service with smiles on their faces. The property was clean and well maintained

Shops nearby | staff

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