VEA Newport Beach, A Marriott Resort & Spa

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Worst experience I have ever had. One year anniversary I decided to stay in this hotel - I asked couple of days before to prepare something in the room and they accepted and said it will be ready. It was not. Same day I went to the desk and asked if they can do something when I left to dinner and instead of saying no we can’t - they said we will prepare something for me. They did not again and left me not doing anything myself. I asked for water to bring to the room at night - they didn’t show up. I called in the morning to bring water to the room and again they didn’t show up. I had to go downstairs and get the waters myself. The service they were all not great and did not help at all. Worst idea to go to this hotel.

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In my opinion microwaves should be added back to hotels in California it's a necessity, the staff was good,the food wasn't bad the bartender was good and our room was great besides the no microwave thing.

Great stay overall and I will come back! Was disappointed that the spa didn’t have a jacuzzi nor a full cold bath

The staff was medium. Some of them were rude. Some of them were nice, but nothing outstanding.. Considering how much it is per night, the staff should be a lot nicer

Clean room and great staff

Amazing property and staff!

Absolutely stunning property, amazing amenities!

Scoot at the front desk was rude to me, didn’t help and give a hard time with the booking, he should not be working there is he doesn’t like his job, he has ethics in treating customers.

It was such a wonderful experience. The property is stunning and all of the employees were so pleasant. I would definitely stay there again, totally worth it!