Best Western Sea World/Lackland AFB NW Hotel & Suites

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The initial room I booked for was dirty. The sheets weren’t clean and the floor smelled like cigarettes. They moved to another floor which was better but then we saw a roach😭😭😭 I was anxious and worried about the cleanliness of the place. Wouldn’t go back

Staff was great and helpful!!

Helpful staff and good breakfast!

Let's start before I even checked in I went into use the restroom in the lobby and it was so disgusting and nasty toilet paper was everywhere at the trash can was overflowing second check into the hotel come to find out I'm having to make the pull-out couch bed up myself cuz it is not made up second I realized the door didn't close unless we forwarded tight so it didn't close right behind us it would get stuck on the carpet and still be cracked open mind you I had a child with me one years old second the sink in the restroom did not drain took hours for water to go down in it third did not have any kind of soap in there to wash our hands with third the toilet paper was rough that it gave us rashes we have to go and buy toilet paper to use to protect our private areas for females another thing trash from my understanding I was told by a staff there that if I set trash outside that I could get charged $50 for setting trash out okay so what else am I supposed to do with the trash when you only have two little trash cans in there with just two trash bags what else am I supposed to do with the trash I'm not going to let it just sit up and pile up in my room and smell okay mind you that mind you the reason why y'all say we couldn't set the trash out because of the carpet that didn't even matter because the fact that job building was so hot that we were sweating on the elevators and in the hallways and the list can go on with the amount of problems there on that property Best Wester

I reported torn cushion from the sofa bed, it was never changed (send picture of it to the manager). Last morning the noise from roof work was insane very early. Never got room service cleaning during my stay. I had to go down for towels and empty trash on cans that were on hallway. There was no shampoo or body wash, bottles were empty. No toner to print in office area.

The bathroom had mole The closet didnt close and smell like piss Stains in the bed and hair.

Roaches were crawling in our room, vending machines were not working either

Always book this hotel , very nice workers , property is kept up with . The hot tub was amazing the breakfast was delicious!!

The elevator was broken the whole time had to use the stairs

Room was clean. Front staff couldn’t answer my question about the room. And the front lobby smelled.