Macdonald Alveston Manor Hotel & Spa

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The room we stayed in was far too hot. Even though we had the window open, the temperature control set to 16°C and the fan on, it was very uncomfortable. We found it difficult to sleep. We also spent as short a time as possible in our room. We were disappointed with the food available. The website advertised a Market Menu, which wasn't available. Just the expensive menu in the restaurant to choose from. However the breakfast staff we very courteous and the choice of food was excellent.

Hotel has no AC. A pedestal fan was provided, but entirely non functional. The one in my room, room 52 did not seem to blow any air, despite it being on. I raised a complaint and was told to write a note for the duty manager. I did this but was ignored and nothing was done to mitigate the heat. The room was uncomfortable to sleep in and ultimately a dreadful experience.

We stayed in mid July. The hotel has a nice vibe but is looking a little bit tired in places and in need of a bit of a spruce. The rooms were incredibly hot. a fan was supplied but it was pretty ineffective. I hate to think what it would have been like during the height of the heatwave when temperatures were 10 degrees hotter. Hotel is well located for the centre of town with everything within a short walking distance. Didn't eat at the restaurant but did use the bar. Staff friendly.

When we arrived to check in we had que behind 12 guests who were there just to complain. hotel is very tired and outdated. we got a disabled room which was not what we wanted or booked. No other rooms available apparently. air con does not work, and flashes all night! Common amongst the guests who were queuing to complain. Room was hence far too hot to sleep well. Bed was very uncomfortable and Mattress was tired at best. tv outdated, has only 4 channels that get reception, 1 of which is the shopping channel. Dining room has the plaster falling in from the ceiling and wallpaper is missing and peeling. Breakfast was not great and did not have fresh pastries..... Wanted to use the pool but was told it was closing at 6:30 not 7 as advertised so not worth the effort. location however is great to explore Stratford. For what it is, massively overpriced, in my opinion go to Travelodge instead, same standard, better value.

Overall, the hotel was comfortable, but there several disappointing aspects to our stay. One thing to be aware of is that no bottled water is provided in the rooms, so you’ll need to bring your own. Although the rooms are fitted with air conditioning, it wasn’t working during our stay. They were clearly broker (in both the rooms we booked) due to the weather conditions at the time, which made the room less much comfortable than expected especially with the heat wave the weekend we stayed. Breakfast was fairly basic, and while staff showed guests to their tables and took out part for breakfast the food never arrived and we were then informed we must do self-service from the buffet. The hotel was average and these these small details meant the experience did not meet expectations for what is otherwise presented as one of the nicer options in Stratford.

A lovely quirky & very old hotel. We had a great stay & will come back again. Not really any negatives above what you would expect from an old historic building. Attention to detail could be improved in a few area's, but these are minor, picky things. Positives far outweigh the negatives. Great building,l & great location to town. Family room was very nice & spacious, staff were friendly & helpful. Excellent breakfast (cold plates at 1st breakfast! Attention to detaiil). Swimming pool was excellent & 13year old loved it, as did I! A great short vacation & will return..

Lovely hotel with very helpful, friendly staff

Pool was out of action first day which was unfortunate.Air conditioning did not work well.Breakfast was very good.

The room was fine, however the central air conditioning for the bedroom was not functioning correctly and as such as not producing cold air. A fan had already been provided in the room but with temperatures of c. 30c this was insufficient for a good night's sleep. No offer of compensation was made at check out.

Fabulous hotel right in the heart of Stratford upon Avon. We enjoyed a lovely stay and our upgraded room was perfect. Thanks so much Laura.