TownePlace Suites by Marriott -Minneapolis West/StLouis Park

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Our room was clean and the staff was very helpful. This morning’s breakfast was delicious. Thank you.

So TownePlace suites is dog friendly, but the housekeeping staff is not .Twice a cleaner saw my dogs, screamed bloody murder, and then ran down the hallway, screaming all the way. Why is someone who is so afraid of dogs working in a dog-friendly hotel? This behavior was rude. Needless to say, they also wouldn't, clean my room or change the sheets.

Hard to say as cleaning staff refused to clean my room because they were afraid of my dogs, even though I would leave for several hours so they could clean at their leisure and my dogs are kind and gentle. The housekeeping staff did not come into the room most days except to collect used towels. Who is running the show here? Shouldn't potential employees at least be asked if they are afraid of cats and dogs if the place advertises itself as being pet-friendly? Marriott doesn't think so, apparently.

Marriott advertises some hotels as being pet- friendly, but it seems that only pet fish are welcome! My stay was way too long--over 2 months--as I was in the process of searching for a house. At first, I was unable to connect to their internet. I got the usual stare that says, "You're just a stupid old woman and don't understand anything about computers, so, if you'd just plug it in, it would work!" attitude. After three days of not being able to use my computer to search for potential houses, the desk person finally sent someone who diagnosed and fixed the problem in a few minutes. Surprise--the problem was their connection, not my age or sex! My generation invented the internet and I've worked in cyber security for many years, by the way. The biggest problem was the housekeeping staff whose job it was to clean the rooms. I was perplexed that they did not clean my room. Yes, I have two dogs with me who were very well behaved, as were most of the other dogs I saw here. But the housekeeping staff only cleaned the room when I complained to front desk staff. Is this how Marriott is cutting back on expenses? I don't know, but the cleaning staff changed my sheets only once during the two-plus months I was here, and then only because I asked. In total, they cleaned maybe five times total, and not at all this past two weeks. From actions like screaming, throwing up their arms in horror and running from me and my dogs down the hallway, I surmise that these staff are afraid of do

They seem to allow people to be very loud late into the night…maybe not the best place for sleeping

The place is great every thing is well kept. The place is located near shopping and eating spots it helps.

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I appreciate the staff and the ability to have a decent place with my pup.

Fair value for money. Desk staff very helpful. Inadequate parking near registration desk or doors to rooms.

We stayed for 2 nights and had not stayed here previously. The staff were friendly starting at check-in (the woman who checked us in was named Ruby I think?), and they even gave my son a free ice cream for his birthday. The place felt secure, as a guest card was needed at every major door. The room was clean and nice. The amenities were nice but not used- as the outdoor pool was not open yet. The continental breakfast was really nice; I appreciated the oatmeal bar. :)