The Sebel Xi Ning - Managed by Sofitel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The hotel was incredible in every way. The rooms large and well appointed, the staff were helpful in every way, and the overall facility and services were excellent.

The apartment was really spacious and grand. Bed cover was too fluffy and thick, a thinner one would be better.

It is a wonderful place to stay. The staff is superb. I had a medical issue that turned out to be nothing. They sent a person with me to navigate the doctor. Breakfast is wonderful. The gym is solid for a hotel. The area is pleasant. Taxis are inexpensive to any part of the City. I am a 'professional traveler' and this is one of my favorites.

The hotel manager CoCo was particularly helpful and provided excellent, above and beyond service to me. If you stay at this hotel, you should know that staff don't speak English, but CoCo the manager spoke excellent English which helped on several interactions.

The property itself was lovely but the pool was out of action, which was one of our main reasons for staying there. The communication and attitude of staff at check in was TERRIBLE and no attempt was made to speak to me as the person with the booking and paying for 8 people checking in. No smile, no explanation of amenities, breakfast, pool being shut or how to get to our room. They just chucked the key cards on the counter and served the next person. We got better service at the restaurant around the corner where we spent 200 yuan! I immediately translated how unhappy I was with the service. They took a photo and said sorry in English. When we checked out there was a very happy English speaker there waiting for us but the ones who served us at check in wouldn’t even look at me.

Great experience as always. Helpful staff, beautiful room, comfortable bed, and delicious buffet breakfast. Our favorite get-away in xining

Amazing value for money. Matches anything in the world for its price point. Would love to stay here more often.

Staff is outstanding in their service. In fact, one concierge came to our room to show us how to operate the laundry machine as we were Chinese illiterate. When we asked to purchase an umbrella from the Sebel, the manager went out of his way to accommodate our request.

Nice location close to shopping and lots of dining options. Check in was super slow and was told the room I booked was not clean and ready at 9pm. Not meeting a high end hotel standard. Very disappointing stay and would not return.

Underimpressed by the staff but location near malls is great