Santi Mandala Villa & Spa

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The staff was very helpful and friendly.especially thanks to aku

I had few negative things to say about this hotel until a very unfortunate incident at check out. For the sake of fairness, I'll start with the good points. The resort is located in a quiet village surrounded by nature. Throughout my stay, the staff were warm and kind until the incident at the end. To the negative experience, I was at the lobby checking out when a call came from housekeeping. Apparently, there was a bath towel missing. I was asked if I knew anything about it and I said it must be somewhere within the villa. I then settled my bill and boarded the buggy to get to the car park. As the buggy was just about to depart, the lady from the lobby came running and asked us to return all the way to the villa so I can show them where the missing towel was. I complied and while walking back to the villa I slipped and landed on my right knee. In any case, when I got to the villa, there was only one large bath towel (there were 4 or 5 other towels two of which I didn't even use). To end all the embarrassment, I gave them two options either to search my box for the missing towel or simply bill me the cost. At this point, a guy who introduced himself as the housekeeping manager said it was ok and I left. I assume I'd left the towel by the poolside the previous day. Since the hotel meticulously keeps a tally of towels, I hope they apologise when they find it..all this happened on my birthday which the resort failed to recognise, not that it matters anyway!

the villa is cozy. typical Bali style with nature surrounding. serene and beautiful.

It was a new and good experience for us, unlike hotel rooms. The view is great and room is clean. Not much to do outside the villa area though. The staff was helpful. Overall, we enjoyed our stay.

The property is away from the hustle and bustle, that we loved! The people are amazing, rooms well equipped and food delicious

Thank you very much, we had a wonderful holiday at Santi Mandala. Our family of five thorougly enjoyed the private pool area, the beautiful villas, the friendly staff and the wonderful restaurant. We would definitely recommend this place to others.

Beds are uncomfortable verry hard

A beautiful stay for our first time in Ubud! Everything was beautiful! Staff were exceptional! Beautiful surroundings. For us our only issue was that nothing was really in walking distance so we constantly had to organise drivers etc which was fine but thought it was worth a mention.

Hotel was tranquil and reasonably clean. However, outdoor bathroom and gaps in the wooden windows meant there were heaps of mosquitoes even in the hotel room. The toilet which was located outdoors was also often wet during rainy season. Location wise, it was close to a number of tourist spots that our kids enjoyed. However, this also meant prices within the hotel and surroundings can be quite expensive. Overall, the staff were friendly and food was great. Not sure if I would recommend visiting during monsoon season.

Enjoyed my stay overall. The staffs are super friendly and always respond quickly. The staffs in the restaurant performed magic at dinner one night which was very entertaining. There are also some engineers onsite to fix different issues. The room was spacious. The light control in the bed is a thoughtful design. The only issue I had was the internet connection. Some places do not have wifi signal or not strong enough to keep my phone connected (e.g. the balcony and bathroom in my room). The internet in the whole resort could be off for some time each day (ranging from a few minutes to several hours during my stay). But this is not a big problem if you don’t want to be online all the time.