Hidden Hills Villas - Small Luxury Hotels of The World

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The property is not well-maintained, and the furniture and facilities appear quite dated. While the staff are friendly, they seem inexperienced and lack proper training. For instance, the staff member who helped us with check-in forgot to give us a room key. We only realized this when we were about to leave the hotel for dinner, and it took another 15 minutes for the key to be delivered to our room. Additionally, unlike every other accommodation we stayed at in Bali—whether five-star hotels or private B&Bs—this hotel offered no refreshing towels or welcome drinks upon arrival. It was the only one that didn’t. The room furniture is poorly maintained, partly due to neglect and partly due to low quality. I am not convinced this is a five-star hotel nor that it belongs in the Small Luxury Hotels (SLH) category. It is likely the worst SLH property I have ever stayed at. For the price we paid, there are many better options in Bali. I would not recommend this hotel.

Location is great. Cozy villas. Staff very friendly. All In all a great experience.

Location is so great! The staff were so nice and the room is amazing and large. I loved my stay. Everything was so great. Breakfast was amazing being delivered to the room. I would stay here again

The staff at Hidden Hills are excepti

We very much enjoyed our stay. The staff, especially the butler team (Risma, Walden & Jastin) were very friendly & attentive. The villa was clean & had a nice view. The way the property is laid out you have a lot of privacy. Unfortunately it rained for the 3 days we were there but the staff was great helping us arrange things to do & we order room service. The door was excellent. We also used the spa services which were very nice. Because to leave time to enjoy the spa facilities as well.

We loved our stay at Hidden Hills Villas, our room was beautiful and spacious, we loved the privacy of our own sun lounges, garden and pool. The sunsets from our villa (Santorini) rivalled other locations in Uluwatu, the best thing being that we had the view completely to ourselves to enjoy. We specifically look for smaller, boutique hotels as we feel comfortable with fewer people, and have better experiences with being welcomed by the staff as friends. The staff at Hidden Villas truly were amazing, and we left feeling like family members. From the moment we arrived, we were greeted by our names, and the smiles were consistently spontaneous. There are too many to single out as everyone from all roles contributed to our overall customer experience. We appreciated all the staff. Unfortunately the building noise from the construction site is real, please take this into account if considering to stay. It is not the fault of Hidden Hills Villas and they can’t control the building work. For us though, the wonderful experience outweighed the annoyance of the noise.

Perfect location, Perfect Villa, everything was beyond what we were expecting

Raja villa outstanding. Pool massive. Food, drinks and service very good. Building works/road noise but didn’t disturb us during our stay

Construction. Bugs. Dirty

In room massage service was great, breakfast was ok.