Hotel was not busy but staff couldn’t cope during breakfast. No cutlery, no tea or coffee, staff in suits too busy talking to each other rather than serve guests. This happened every day.
Was supposed to have a family room but they put us in a standard room. Check in was poor, rude manners from staff at check in, did not even offer to take luggage to room or advise on amenities. Staff seemed more interested in talking to each other rather than helping. No staff member smiles, or talks to you nicely, it must be a rule.
Room was tiny and not cleaned, had to keep asking for towels and water. You have to wait an age for lifts.
A’La Carte menu poor quality and over priced, much better food in local restaurants nearby or food courts at the mall which are at a third of the price.
Indoor pool freezing cold and kids club is just a tiny box room with no toys or activities. Perfect for if you want to punish your kids whilst on holiday.
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