If you want to vacation on a budget, this is the place. However, despite this place being semi-affordable, I do think it was still overpriced for what you get. The best part of the property was the vegetation. The resort is massive and for every meal you will need to take a shuttle which comes in 15 minute intervals. Not very senior citizen or stroller friendly, since there is a lot of getting on and getting off. The staff is pretty friendly but if you want something done you need to demand it. My app wasn’t working to make a dinner reservation and they were telling me to walk to guest services instead of trying to fix the app. After persisting for help, they said the manager could fix it and he ended up doing so in one second and they looked annoyed. The first impression of the property was horrendous due to Karina, a lady working in the lobby having a big attitude and making me feel unwelcome. I cannot believe she is allowed to treat customers like this, she needs to be fired. All I asked her was if there were any other places to get coffee given the bar at the lobby was closed. She redirected me to the bar at the lobby and I told her it was closed due to the machine being broken to which she rolled her eyes and said “Oh my god calm down.” and “WOW you need to RELAX!” after interacting with her the door to my room suddenly stopped working. Watch out for her. Buffet was good and French, Indian and Mexican. Italian was not good at all. Only ok coffee is lobby made by Jesus.
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