Hotel Hansehof

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Room was clean enough but the bed wasn’t very comfy. The walls are very very thin. The lift was scattered with someone’s takeaway scraps and not cleaned. Staff were perfectly friendly and welcoming though. Location was v close to the metro so good access to the city.

There was a dirty wet towel on the inside door handle. Not a great first impression. Also, I didn’t realize there wouldn’t be a receptionist. I was tired and had to fill out a form on the touch screen which took some time and effort.

No internet, no help

Absolutely abysmal experience. Had no internet the entire stay even though it was advertised as having it. Just like every hotel since 2005 should, never mind 2025! I brought 4 devices most of which I could not use as intended due to no connection. I paid for 7 nights in a room with internet, I did not receive that. When you bring it up with staff they couldn't care less. They either ignore you, imply that it's your fault, or just shrug it off and don't offer to look into it all. I'm a network engineer so I know what I'm talking about when I say a network has a problem. Completely unacceptable. Stay away from this place and it's lazy and patronising staff. Bonus problem: They're also too lazy to even check you in, they make you use a stupid wall-mounted touchscreen machine which doesn't even work right to re-enter all the same details you gave when you booked your stay. It takes a few minutes and feels like an eternity when you have to keep your arm raised high to type. Extra bonus: In the middle of entering everything it randomly just reset my progress and went back to the beginning!

Was ok

Clean and spacious

N

Friendly service! Good security!

Pleasant staff

Great location. Close to St Pauli station. If the Reeperbahn is your thing the thats just round the corner. Lots of bars sex shops and takeaways nearby. Hamburg is easy to get around and there is more to see than the Reeperbahn.