I had very high expectations for this hotel, especially as it’s rated 4.5 stars, but unfortunately the service and facilities inside the hotel were a huge let-down. I asked for towels and didn’t receive any until I practically begged for them. Housekeeping only came to clean the room twice, even when the “please clean” sign was up. There were ants in the room, the air conditioning didn’t work at all, and the food was served cold every time.
The room itself — including the shower and other amenities — was extremely disappointing and far from what I would expect from a hotel with this rating. However, I will say the outside of the hotel, including the pools and surrounding areas, was beautiful and well maintained. Sadly, the poor service and state of the rooms completely overshadowed that. I would not stay here again.
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