Travelodge by Wyndham Cleveland Lakewood

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Hotel not fit for habitation. Do not book a room here, as you won't be staying the night. HORRIBLE HORRIBLE HORRIBLE

Breakfast is a bad joke. No interest from management to improve anything.

We booked 2 king bed rooms. 1 had king bed and dirty carpet. The other room had a king headboard wit a full bed. A second room has another full bed. No towels for either, no table lamps. TV didn't work and a hole in a wall, no shower curtain. Breakfast was to start at 6:30, we got there at 7:15. No plates, no bowls, there was cereal in containers, no waffle iron. A man in bare feet brought out bread. Upon leaving i mentioned some item after i asked if they were remodeling. He said they were trying. Could have been better

I want my money refunded!! Mist disgusting property I've ever seen No towels or cups No soap... Trim busted off the main and bathroom door Sink was leaking Asked the girl at the desk for towels and a cup 3 times and was blown off !!! I left after 2.5 hrs and drove home at midnight it was so BAD

No towels, sheets, or bedspread in the room. Requested towels, were never delivered. TV remote had fallen behind bed from previous stay, took some searching to find. Trim around door was broken or missing. Mold on bottom of shower curtain.

Dead cockroaches under the bed

The guy at the desk was very loudly reading off the names of guests and their credit card numbers in front of other people to the "office" over the phone . Also seemed to be pretty confrontational with practically everyone i saw him talking to.

Key wouldn’t work was given master key to return after opening the door. As keys couldn’t be reprogrammed. Rode my motorcycle there giant pot holes in parking lot. Went to have a shower after riding for 12 hrs no towels in room. Not impressed. Slept woke up at 630 to be on road again completely breakfast was toast or some stale muffins and Raisin Bran. Tables weren’t wiped and had a white chemical substance across them. When I checked out I asked about towels and was told laundry machine not working and sister hotel won’t do their laundry. I asked how do you wash sheets and got hmmm that’s a good question and he walked away. I could’ve rode home only a three hour ride home . But the smoke in air from fires had wiped me out

Their washer was broke no towels no nothing pretty sure the bedding stuff was dirty n they just remade the beds, no breakfast commentary like their sign said, Suite locks kept changing, poor staffing, poor house keeping, poor everything!!!

I typically try my best to find the positive whenever I can. I travel a lot and have been places as remote as Haiti and have never been in such a run down, poorly maintained U.S. hotel. The staff were nice and tried to be as accommodating as they could with the resources they were given. As we walked in , it smelled of bleach and old fish. The rooms were filthy with stained covers and carpets that looked like they hadn’t been vacuumed in weeks and you could tell they hadn’t had a deep cleaning in years. The bathroom had hair in it and the furniture was old, dingy, and not somewhere I would sit my bag down let alone sit myself. There were a number of other guest that were complaining about their rooms and key cards not working. Staff had to come open our door by swapping the card slowly multiple times. We decided to leave as did other guest. We booked an Airbnb about 10 minutes away that was so much nicer. I requested a refund through hotels.com and am currently awaiting their response.