Royalty Copacabana Hotel

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great

Roaches in room and unfriendly front desk.

The property is located in a great location but it needs some renovations

Mold and roaches

ROACHES EVERYWHERE!

The space was beautiful it was the lack of comfort. I stayed my last night and ended up being in the lobby for the last 3 hours of my stay because the room was a sauna. hen i called the front desk they stated that there was nothing they could do being that there was no extra rooms. So I waited in the lobby where the temp was tolerable. After i had to pay for the items consumed (water due to the excessive heat) and when i paid the front desk staff tried o short me $R40, when i told them they swore that maybe i made a mistake. That was impossible especially cause he handed me te $ I counted and immediately approached him when I noticed the error. I wasn’t able to enjoy my breakfast that i paid or in my reservation. This hotel is also not conveniently close to the beach as other hotels that were a éter stay, this would be a last resort for me, you can find better.

Yes everything was great! Great staff

Hotel room full of cockroaches, keycards never worked to the rooms, the breakfast was terribke, elevator was terrible, not allowed to bring guests back so my friends couldn’t even stay, the air con was awful and generally a waste of money.

Toalhas parecendo pano de chao, tudo muito velho e mal cuidado.

The ROACHyalty hotel! DONT GO THERE! I didn’t see the reviews and I wish that I would’ve. The staff was good but the hotel is in terrible condition. It has roaches and they know it but it’s like normal to them. They want to spray the room when you’re not there. Their wifi only works in the lobby. The key cards stop working all the time.