NH Collection Roma Centro

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Unfortunately, I did not receive a welcome upon arrival. Additionally, the shower enclosure is too small, causing water to leak outside the shower area and onto the bathroom floor. Overpricing

The property is listed as a 4-star hotel, this does NOT reflect correctly. The staff were genuinely excellent — warm, professional, and attentive. That part of the experience was not the issue. What I found difficult to reconcile was the physical condition of the property, which I documented during my stay: >Visibly worn carpeting throughout common areas >A single iron for the entire hotel, with a non-functioning phone in the ironing room >Significantly chipped and damaged flooring in my room >A loose soap dish actively detaching from the shower wall >Visible mold in the shower tile grout >Heavy mineral and rust buildup on shower fixtures >No luggage assistance offered at arrival or departure Expedia's 4-star classification shapes booking decisions and justifies the nightly rate. I'd genuinely like to understand: how does Expedia evaluate whether a property continues to meet its listed star rating when the physical condition falls this short of what was advertised? I have photographs of each issue and am happy to share them with whoever reviews listing standards. I'm raising this not to dispute a charge, but because I believe the gap between the listed standard and the actual condition is something Expedia would want to know about — for the integrity of its listings and for other travelers making decisions based on them.

This hotel is centrally located to both Vatican and Spanish step and Vatican. Easy walk to all. The front staff was wonderful. They set up taxis to and from airport. Breakfast was also good

The hotel is located in a great neighborhood with plenty of restaurants within walking distance, including Starbucks. The hotel itself is very nice and clean, and the staff was helpful, friendly, accommodating, and genuinely welcoming throughout our stay. The on-site restaurants also featured an excellent chef and wonderful staff. My family and I truly enjoyed our stay!

Great location Rooms outdated and beds and pillows uncomfortable Not a Collection Hotel

Staff was nice, lobby renewed recently I would guess. But rooms, beds and pillows are worn down… not so clean and not very nice…

Location is great, very good breakfast variety. Overall 👍

Everything was amazing here! We would stay again!

This is my favorite place to stay in rome . Staff are friendly , accommodating and pricy. Comfortable rooms & bathrooms . Will stay here every time I neee to be in Rome

Check-in staff and welcome was very good and we got a great upgrade