voco The 7 - Lisbon by IHG

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

everybody is so kind the people who is working there so so so kind

Muy bien localizado, cerca de nudos restaurantes y tiendas, la habitación muy competa

Very cool n good excellent

Staff are very friendly and helpful. Hotel's air-conditioning was superb, kept us cool during day break and overnight. Very peaceful sleep. Location is great too. Won't hesitate to recommend to friends

Great location — close to shopping, restaurants, and transportation. The staff were generally friendly, and overall I enjoyed my stay. The only issue I experienced was with the hot water. On the first night, I thought I might have been using the faucet incorrectly, and since it was quite late, I did not report it. As a result, I had to take a cold shower that evening. On the second night, when I returned to the hotel, I spoke with the receptionist about the issue. He mentioned that the boiler was probably not working properly. While I understand that problems can happen and that there may not have been an immediate solution available late at night, I felt that a simple apology for the inconvenience would have been appreciated. The response came across as somewhat frustrated, which made the situation a little disappointing. I did have some warm water that night, enough for a quick shower, and after reporting the issue again on the third day, the hot water was finally restored. I understand that equipment can occasionally fail, and I do not blame the staff for a problem that occurred late at night. My only suggestion would be that, in situations like this, a few kind words, an apology, and a polite explanation can go a long way toward helping guests feel valued and understood. Despite this issue, I enjoyed my stay and would still recommend the hotel because of its excellent location and overall positive experience.

A lovely hotel very central and excellent for the cruise port. Would stay again

Stayed in one of the superior double rooms, it was perfect for what I wanted. Pretty decor. Great to have kettle and mini fridge in room as I like to make my own tea in morning and at night. Spacious and well appointed bathroom. Good quality hairdryer. Nice toiletries. TV had lots of channels but mostly Portuguese language. I could not figure out how to change the volume on it with the remote control - maybe instructions card would be useful. It was good to have usb connections near bed for charging phone. Wifi good in room. Lift available and decent size for an older European building! My room was up in eaves of building so wasn't a great view out windows from bed or seating area, however lots of natural light could still come in. I didn't have breakfast in the hotel so can't comment on that. Lots of cafes nearby. Great location for access to Baixa-Chiado metro station, closest entrance has escalators to street level so ok for coming with suitcase by metro from airport. Overall great stay in Lisbon, would recommend.

Excellent hotel and great location with great staff. Like most European hotels, the rooms are small but clean and comfortable. The breakfast was below standard but the staff kindness made up for it

Great location, fast internet, clean rooms, friendly staff and the breakfast was delicious!

Excellent location - close to the river, Rossio station, trams and many restaurants. The staff were friendly and helpful. The buffet breakfast doesn't offer a great deal of choice but we never felt that we missed anything.