B bou Hotel La Viñuela & Spa

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

I booked a room advertised as having a capacity for 3 adults, which includes 2 beds and 1 sofa bed. As there were 3 of us traveling, this room type seemed ideal. However, at check-in I was informed that I would need to pay an additional charge for the other 2 guests. The staff were unable to offer any flexibility on this. My understanding when booking was that the rate was per room, not per person, especially since the room capacity was listed as 3 and there was no option during booking to add guest names or numbers — only my details and payment were required. I was disappointed by this experience as it did not align with the room description. I would suggest making the pricing structure and guest policy clearer at the time of booking to avoid confusion for future guests.

Wonderful place! Unique.

We had a very enjoyable stay, the staff are friendly and efficient. The place is in lovely, tranquil spot looking over the lake and has a beautiful pool too. The food is also very good and generous, they have a great selection of wines. Would recommend 😀

All excellent but coffee pods in room each day would have been better for the star hotel it is.

Wedding party in so lunch was very noise with band playing

Beautiful hotel comfortable, food was excellent staff were amazing, location was beautiful

I just don’t know why the reception staff aren’t that friendly. A smile costs nothing... On a positive note the rooms that have been refurbished are lovely. Will be great when they are all completed.

We have been to this hotel 4 times before and is just as good this time. My only criticism is that every where is so dark the lighten is bad .

The room, hotel and surrounds was fabulous. Food was good but needs a bit more variety. Staff friendly and helpful.

A beautiful hotel in a stunning location. The service from staff has been exemplary, with particular regard for David (in the restaurant) and Sequoia (uncertain spelling, on reception). They, and others have been great advisers to first-time visitors. Other staff were excellent in minor interactions. Our only complaint would be about the delay with check-in procedures, but that was soon dismissed by us. We will be back... E​ven fellow clients are worthy of mention, particularly Dermot and Patricia from Leinster, Ireland