Elounda Palm Hotel

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During our recent stay, we experienced several issues that we hope management will address to improve future guest experiences. Bathroom: The shower drain requires attention from a professional plumber; the tiles are chipped, the drain is loose and unclean, and water pools across the floor during use. Additionally, the two bathroom windows open directly onto the neighbouring room’s balcony, offering zero privacy unless kept completely shut. Room Safety & Amenities: The multilevel steps around the bed are a safety hazard—my partner tripped and fell twice while getting out of bed. Furthermore, the in-room fridge did not work at all during our stay, and the AC unit had a damp odour and blew hot air upon arrival. We also suggest upgrading the in-room information guide from a laminated folio to a proper binder. Facilities & Dining: The pool area is very pleasant, though we noticed green algae around the pool daily. Breakfast offered plenty of delicious options, but unfortunately, the coffee quality fell short. Parking & Checkout: Parking near the rooms is limited and challenging, though additional parking is available about 400 meters away. At checkout, the system needs updating to ensure a final folio with charges clearly itemised in English is provided. Overall, the property has great potential, and we offer this feedback as constructive criticism to help it reach an excellent standard.

It's a nice and quiet hotel. Location: A bit far from town or the beach. Breakfast: at a first glimpse it looks rich but then you realize there isn't much to eat if you're looking for a healthy start. Only goat yogurt, basic kids' cereal, tasteless coffee, canned juice... Greece should be the capital of healthy and tasty cuisine. Room with sea view: we paid extra for sea view - it was blocked by palm trees... No desk in the room in case you need to work on your laptop. Gym: I can call this a gym. It was well below any standard for a gym. Pool and surrounding - perfect. Pool bar perfect. Staff - very accommodating knowledgeable and pleasant. .

We were only there for one night but were especially impressed with how clean the room/property was. We enjoyed the dinner buffet and the wait staff were friendly and attentive. Our room was very spacious and we had a chance to enjoy the balcony for our morning coffee. We would stay here again if in the area.

Excellent resort and service

What a wonderful week spent in this lovely hotel, we couldn't find any fault. Our room (607) with its own infinity pool had amazing sea views that were so lovely to wake up to every morning, especially catching the sunrise, the room itself is spacious bright and clean. The staff are all friendly and attentive. We had a few lunches in the hotel, all incredibly tasty. The pool bar is a great place to enjoy cocktails, and listen to some falo music. The town is just a pleasant 20 min walk, where you'll find lots of sea front restaurants and bars to choose from. All in all a fantastic relaxing week in Crete!

Such friendly staff! Clean, beautiful pool. A bit of a walk into town but perfectly doable

We have absolutely loved our stay here! The staff are all wonderful - from the bar and restaurant staff to reception, everyone has been so friendly, helpful and kind and made us feel so at home and comfortable. We can’t thank them enough!!! The rooms are clean and comfortable, and the food and drinks are 10/10!!! Cocktails are really delicious and unique, and the food is some of the best we’ve eaten all week - even beating many of the restaurants in town! Lovely views across the bay, and the pool area is so chill and relaxed. Would 100% come back!!!

Booked wrong date in error. Refused to refund. Will not recommend this property to anyone. Staff was rude and dismissive

Pool area was nice

The room was great, lots of space for our luggage and our toddler to run around. The private pool is the perfect size and the water was very clean. They cleaned our room daily. Staff are friendly and happy to help. I would definitely go back.