The Last Word Constantia

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Beautiful stay, amazing hosts

This was the best way to end our vacation. A beautiful room, amazing staff who went out of their way to meet your needs, and the breakfast was beautifully presented and delicious.

Breakfast was good, with a good menu to order hot food as an al a carte. Pool was beautiful with comfortable sun loungers. The team made me a picnic to celebrate my birthday in the beautiful gardens, it was excellent. good selection of drinks to help yourself throughout the stay. I felt that the rooms needed a good refurbishment. Dirty carpets and walls. I was disappointed as this was supposed to be a luxury stay. we had to move rooms and there were mattress issues and leaking air conditioner. I did feed this back to management.

Incredible staff. Felt like a home from home. Room was very spacious and comfortable.

The property is undeniably beautiful, with immaculate gardens and elegant rooms that create a peaceful, luxurious atmosphere. Breakfast was wonderful each morning, fresh, generous, and thoughtfully prepared. However, for the price paid, several service issues were disappointing. Communication from staff was slow, and a significant problem with the shower drainage resulted in water pooling on the bathroom floor. Despite raising the issue and receiving assurances it would be addressed, it was never properly resolved. Additionally, the heated floor was inexplicably left on in the middle of summer, making the room uncomfortably warm. What was most surprising is that no gesture of compensation or acknowledgment was offered, even after these concerns were raised. For a property positioned at this level, one expects more attentive service and proactive management.Beautiful setting and lovely toucheS, but the service fell short of the standard the rate suggests. I even recommended a few guest houses in the Western Cape that consistently deliver full‑rating experiences, places worth visiting to learn from and emulate. Their issues are entirely solvable, but service quality and responsiveness need meaningful upgrading.

Wow! What a great last minute booking that saved us. We was created upon arrival by one of the staff and the customer service from the very start right to the end was outstanding. The hotel, grounds and room etc was decorated beautifully. Could have stayed here all day enjoying the garden and pool area even just the room it was that nice and breakfast included was exceptional and really filled me up all day until the evening. Highly recommended hotel we will come back and stay here 100%

T

Superb facilities. Incredible room. Lovely staff

Amazing room, amazing staff. Wish we'd stayed an extra night!

Friendly staff, spacious and clean rooms