Homewood Suites By Hilton Houston IAH Airport Beltway 8

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Clean rooms. Provided extra ammonites. Breakfast staff was exceptionally pleasant.

The room was very clean and comfortable! The staff was very friendly and helpful when I was unable to get the door to the room open.

All good

The room was nice. That staff was pleasant but not necessarily helpful.

I was in a handicapped accessible room as requested. When I woke up there was water leaking through the ceiling into my kitchen area, and neither of the phones in the room were hooked up, no dial tone. We were the farthest room from the front desk. When we made it to the front desk and notified the staff someone from maintenance came, took apart the light fixture and threw towels in the floor to soak up the nasty water. The mess was left and no one cleaned after request to. When returning to my hotel room at 9:45pm and seeing the mess still on the floor I had to wheel back down to the front desk, again request cleaning. Cleaning staff was gone, and the desk staff (Eric) was very helpful. He came and cleaned up the towels from the floor. He told me the manager was not in and provided her name and schedule. I wheeled back down to the desk the next day during provided managers hours and requested cleaning, again, told them the hot tub was unusable. I was told the manager was not there. I was provided the managers hours and again wheeled down the next day to no cleaning service and no manager. Room service cleaned the bathroom on our 3rd day but did not clean the mess is the kitchen. The last day the manager again was not available, I never was able to use the kitchen and couldn’t be moved as there was no available accessible room. I paid for half a room without resolution and am still waiting for a response from corporate… corporate was unable to reach the hotel manager either.

Breakfast is good

I usually stay in Hilton properties because of how clean they are. This property did not meet the standard or service expected. I had to check in late due to my plane arrival and was exhausted. I have a routine of thoroughly inspecting my room. When I came upon the bed, I found that the mattress had an unusual large amount of blood and urine stains. There were also noticeable stains on other furniture. No one was willing to go the extra mile to help in my situation or even be willing to offer a refund that fit the situation. It was a lot of avoidance shifting with the staff and surprised a manager wouldn’t even take the initiative to handle the situation. I would be embarrassed if I managed this property. It became clear that this particular property does not do quality check on their rooms and make updates regularly to maintain Hilton standards. I was personally surprised by the cheap mattress protector that was supposed to protect the mattress. Usually there is an extra layer. There’s NO way a mattress should get like that and it still remains. The positive was I didn’t see any concerning bugs. I will not be staying at this particular property again.

The person in the front desk not friendly

Common areas like elevator thresholds dirty. Hot water only warm. Panel fell off kitchen cabinets. Kitchen very small and cramped. Bathroom sink drained very slow. Breakfast was very good with attentive staff. Desk staff very good.

Poor room description