Cedar Peak Condominium by Tripsters Hub

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The room was as advertised. Clean, spacious, with a kitchen. The problem is the security guards (very unprofessional, and rude). Upon arrival we approached the security desk to inquire about the check in procedures. We were rudely demanded to present our booking. Unfortunately my phone was not working due to no internet, so I politely informed the security that I could provide my passport or identification card. He then proceeded to tell me unless I show him booking then I would not be receiving a room. I asked him to please call someone or use my name to verify the reservation, but he refused and then walked away and refused to help us. Another staff member witnessed this and politely came over and simply checked the computer and verified our name, and then proceeded to contact someone who then brought the keys for our room. I don’t know if this gentleman was just having a difficult day, because his behavior was definitely not warranted. I appreciated the other staff member who intervened, because the situation was just about to escalate. I had no other issues with this property and/or other staff members, but I’ll definitely not be returning to this location. I hope whomever is reading this will understand that professionalism and good customer service is still appreciated, and when it does fall short customers will be more than happy to go elsewhere in order to find good service. Thank you!

Location was excellent. In the heart of the City but very quiet in the apartment. The only thing let us down was that (5 adults) and they left us only 1 toilet roll, 1 sachet of shampoo and no bottle of water to welcome the guest.

Upon check in you have to wait for 15 minutes in the lobby because no one was there to assist you. Each room has it's own owner and therefore you have to wait for someone to help you. The worst part is the checkout. I wasn't advice that we need to wait upstairs for checkout to get my deposit because they have to check the rooms. The communication is so bad. The only thing that is nice is the location which is very accessible to everything. Would I book it again? I would think it twice!!!

The room we've stayed at was nice, air condition is working good, complete kitchen amenities and the staff were all nice and accomodating.

Never stay here , This is my third booking with them i ask for a little favor due to some uncertain changes and error but they refuse to help

I Dont like staying there , no water , cant cook fish and more

Good

awesome place. Easy access to everything

AC was quiet and so was the room, great for sleeping. Although there wasn't a cloths washer as was listed as part of the room

Location is so great , space is great but i was just not comfortable with the door lock, it needs to be more secured