Barcelo Palmeraie (Barcelo Palmeraie Oasis Resort)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The room was cleam. The staff was courteous for the most part but they seemed reserve preferential treatment for certain groups of people. I did not feel I was treated as equally as other guests. I felt I had to make certain requests and sometimes several times to get services that I observed others gettingg without making requests. The staff needs additonal training on bias and unintended prejudice (assuming it was unintended)

The room was clean, the staff were okay. Hassan one of the kitchen staff was very helpful. Most of the food was bland meaning there was no salt and no spices added to the food. They didn't have varieties of food. Some of the foods were labelled and others were not, so I couldn't eat the unlabelled ones since I didn't know what they were. All in all the food was manageable but not fantastic.

I had an absolutely wonderful stay at this hotel. From the moment I arrived, the service was exceptional. The staff were friendly.

Best stay we have had so far on all our visits to Marrakesh over the years. The complex is surrounded by the most beautiful well kept lush gardens which added to the whole relaxed feel of the hotel. Of course it’s remote, but most are, however I feel that’s better so you can dip in and out of the busy sights and Medinas if you want and free shuttle anyway or cheap taxis all day. I had decided not to return to Morocco a couple of years ago but Barcelo has completely changed our minds and will 100% return. Staff amazing, and not in your face in restaurants or mither, like some other hotels. Room adequate size and spotless. Choice of quiet pool and slightly busier one with more than enough beds all day. Thank you and see you next year.

Très beau resort, très calme et tranquille, plutôt orienté romantisme

No animation. No evening shows. Pools not heated in April. Nothing to do really. All inclusive package isn’t really all inclusive (as you have to pay for most drinks and food). Pretty simple food (tagine for lunch and dinner).

i booked the general hotel room and don’t opt for the all inclusive service. i emailed th hotel informing the of my late arrival and requested a shuttle but never heard back. at the airport i saw the driver from the hotel and asked him if i could get a ride and he directed me to a taxi. upon arrival, the front desk staff was nice enough and confirmed they received my late check in a. airport pickup request but didn’t say that either was confirmed simply that they received it. once in my room, There was an immediate odor, smell could have been from the ac being off. the sheets didn’t appear to have been changed, or maybe they were washed nicely, there were some small stains, the breakfast selection was small and didn’t taste or look very good. i ordered a vegetarian wrap with room service and received very hard toasted with raw carrots, and cucumbers and tomatoes, with soggy fries . i also ordered a fruit salad which was slimy, and a glass bottle of soda with no bottle opener. the refrigerator in the room didn’t work, the shower was dirty, the towels were extremely rough and over washed. it didn’t feel like a barcelo brand but more like a. best western. i also tried the hama spa and the service was poor. the description of the service included a body and head massage and a facial and each service felt rushed and poorly delivered. perhaps the staff isn’t trained well. there is no business center to work if you need to. gratuities are expected and even if you tip well they wo

Super good. We really enjoyed our time. Food is delicious. Property is very clean. Staff are very helpful

Lovely hotel nice clean grounds beautiful room and mostly friendly staff food was varied but was definitely on the cold side so the microwave was used pretty much every meal to warm the food

Small room but lovely grounds, staff were friendly, helpful and very kind