Sadly we didn’t have a nice stay at this hotel. The doubles rooms are let out to large families and as a result the property is full of children, screaming, shouting, squealing and running around . It’s awful ! Two children were playing on our private patio when we arrived and we had to move rooms . The breakfast is terrible, such poor quality with stale food so much so I didn’t eat anything and then didn’t attend for breakfast again ! When we checked out my husband went to lay the bill whilst I met our driver with bags and the security guard tried to prevent me from leaving and I had to tell him not to be so rude, we were not running away without paying and he could see my husband at reception but still tried to prevent me taking my suitcase to my driver ! Never have I been so insulted . Such rudeness ! Even when my husband said we hadn’t used the mini bar they made him wait in reception until they had sent someone to check . We are most insulted ! This is rude and unprofessional ! If I’ve used something I’ll pay for it, I won’t steal or runaway ! This is the second time I have stayed at a Fragrant Nature hotel but there will not be a third ! It is a holiday camp hotel for large families not a five star resort !
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