Pop Bogomil

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The man in the morning was helpful but after a lady took the reciption was very awful

The lady we met at the front desk the morning we woke up made up for the discomforts of non English speaking administrator on the phone the day before, the cigaret smell in the room etc as she was very friendly, good in English and helpful in every way. She deserves a raise of salary for sure! Thank you!

This hotel is located

Did not stay at this hotel as I was made unwelcome

Very welcoming and comfortable

The staff was friendly and went out of their way to help when asked. I went home with mysterious insect bites all over my body. They don't look like mosquito bites, I can't be sure what they are. So for that fact alone I could not reccmmend this hotel. The facilities are quite shabby and the rooms dreary. But you can't expect a lot for this price. On cleanliness they really lacked, it looked as though a quick clean was all that was ever done.

There was a gum on the floor, there was no paint on the walls, the toilet door was broken, the sink faucet stayed in my hand as I tried to release the tap. The balcony was built in the room, and the ceiling was covered not with bricks, but with something like glass from which you can see the landing birds and their excrements. You have the feeling that you are sleeping in a pigeon-loft.

Good-Clean spacious room with good location. walking distance to Serdika and most of attractions in Sofia. Bad-I stayed in the top floor and very noisy due to pigeons on the roof. Tabs in the basin were dropped whenever I turned them on/off. Trivia-The landlady was not that friendly, and took a slow action, but offered what I wanted.

Never in my life have I stayed in such a horrible hotel. Trust me I've been unlucky enough to stay in bad hotels but this wins the trophy for the worse hotel ever. Let's start... when I arrived the lady at the front desk told us that we didn't have a reservation so I was surprised to hear this. Anyways, she asked us to wait while she figured something out. 30 minutes later she said she's going to give us a room to wait in while she works something out. She puts us in a room, then I phone Hotels.com to let them know what's going on. Surprisingly hotels.com says that the hotel found the reservation. The room is horribly decorated and looks NOTHING like the pictures. When I booked my room, it seemed pretty modern looking but the room we got was maybe form the 1900s. The shower head was broken and it splashed water everywhere! No curtains either, the bathroom was tiny, the bathroom door was cracked, the room did not have A/C but luckily the lay who checked us in, who was very nice by the way, she offered us the fan from the reception. I was seriously thinking on leaving that same night and go to another hotel but we were exhausted as we had been traveling for 7 hours and we arrived late at night. The next day we asked for a new room but a different lady refused and lied to us stating the whole hotel was booked, yet many websites listed rooms available for the night. I don't think I've ever experienced such horrible stay. This place needs to be remodeled ASAP! I overpaid.

We had a long layover and stayed for one night and day in Sofia. The location of this hotel is not a nice area for walking or sight seeing. The women running the front desk were minimally responsive to our questions, we are unsure if this was a communication or cultural barrier. Coffee and tea are charged extra. The rooms are fine, but not in exceptional condition. The owner picked us up from the airport and charged nearly double what our return cab cost, leaving us feeling as if we had been scammed by him. Having traveled five continents, Bulgaria and this hotel were the least welcome we have ever felt. Overall, with this hotel, you get what you pay for; it's adequate.