La Casa de la Colina (Casa de Campo Cusco)

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

This was by far the worst hotel experience I've had. The biggest issue was that there was almost never any staff around. If we needed anything, we had to call or text the office number they gave us, and half the time the office was locked with no employees anywhere. Our first night, the water shut off in the middle of my sister's shower. She was stuck for about 30 minutes covered in shampoo and soap. When we finally reached someone, they brought us a pitcher of cold water to rinse off. It was freezing in the rooms (the heaters barely worked), so that made it even worse. We were moved to a bigger room after that, but the problems didn't stop. One night around 9 p.m. we got locked out of our room. We walked all over the hotel yelling for help because there wasn't a single employee around. We had to be awake at 2 a.m. for a tour, and after getting no help, we ended up kicking the door open ourselves. The next day the hotel texted us saying the employee on duty had left without telling anyone, so there was literally no staff at the hotel that night. We also had to repeatedly ask for towels and the hot water bottle they provide because the rooms are so cold. Some nights we never got one at all. The rooms had giant black spiders everywhere! My sister woke up one morning and there was a huge spider on her pillow!!!! The windows are not sealed and some broken. I would not stay here again or recommend it.

It was very friendly

The room was clean but a little bit cold. Apart from that the view was amazing in both rooms we stayed. The staff helped us a lot getting comfortable and providing us with information about the whereabouts in the city.

10:21 5 Cusco and Machu Picchu and Cus... Jun 21, 2025 - Jul 4, 2025 Would like to find out who does the vetting for this hotel. I would start by letting you know that the facility was outdated. Had no heat, did not provide portable heaters with temperatures in the lower 40's degrees. Only blanklets that weren't enough most of the time. The bathroom was a complete disaster holes in the wall behind the sink, the shower drain was partially clogged. In a stay of almost 10 nights we had 2 days when the water heater was out of service. My wife one night had to take a shower with cold water only to learn after the fact that there was no hot water. The only good thing that can be mentioned about this hotel is the staff that tried to work with the little that they had to offer. Over. the past few years we have used and relied on the services of Expedia to make sure the we get the most of our trips. Also, the 2 reservations that I booked for my family at the Hidden Garden Hotel in Cuzco were not the greatest of services, very dissapointing experience in all.

Very beautiful place and views. there's no heater in the rooms, so is very cold, but everything went out find! Also too many stairs to climb after a long day walking and tours, but we mange it well too. We love the surrounding near the Hotel and breakfast was good. In general love the place.

GORGEOUS hostel!! Amazing views, lovely plants, yummy breakfast. Keep in mind - the stairs to get to your room are killer; especially after experiencing Machu Picchu, Humantay Lake, and Rainbow Mountain + Red Valley. My knees and glutes were feeling the burn. Disappointed that the fireplace + hot tub did not work :( although it does say “bathtub” it did not fill the tub w hot or warm water - would’ve been nice after a long day of hiking. We were given a small heater that did not keep us warm but the wool blankets were so cozy. Still very cold nights in the winter time. On the plus side there is a massage studio next door.

The location is great and it’s a very quaint and camp feel. Loved it.

I loved how quiet and surrounded by nature this property was, with an epic view! Worth climbing the stairs to get there. :) It is walking distance to restaurants and shops in the beautiful San Blas neighbourhood, and also walking distance to some incredible mountain trails and archeological sites. Free breakfast and coffee/tea with a view every morning was perfect and the staff was so kind and friendly. My room felt cozy and clean, with rustic charm, nature just outside my windows, nice warm blankets and a comfy bed. Good hot shower. I felt safe here, and in Cusco in general, as a solo female.There is a decent communal kitchen for preparing something basic. No water filtration system, so the choice was to either buy bottled water or boil water. I chose to drink boiled water and had no problem. The wifi was spotty and inconsistent as was my CUY/CLARO cellular reception. I was unable to maintain consistent video calls and found it challenging for remote working. Like most places in Cusco, the walls are thin, and so you'll hear your neighbours. I recommend ear plugs or headphones. Overall, the guests were all very respectful and relaxed. Not a party vibe place, which was perfect for me. The room was advertised as having a fireplace, though the staff told me it cannot be used. I had been looking forward to a nice cozy fire on those cold Cusco nights. I would return to Casa de Campo the next time I pass through Cusco. The quiet nature vibe was a perfect oasis amidst the busy city.

SCAM, was told they gave my room away when I got there and they offered no suitable alternative, I had to book with a different hotel and I was told in person I could get a refund by contacting Expedia, they repeatedly hang up on Expedia agents who need confirmation to avoid granting the refund after days of trying.

Make sure you contact them via WhatsApp (not expedia app) a few weeks before arrival or you’ll be stuck outside for HOURS until someone comes to open the door for checkin…(we had an owner at a neighboring hostel get in contact for us after waiting). However, beautiful views. Cleanliness was OK. Rooms were COLD. No heating. Make sure you pay extra for a fireplace room.