Chang Palace Vientiane

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The hotel and the room was not clean. Did not have a restaurant for lunch/dinner. Breakfast was awful. Fridge did not work. Location is in a back ally surrounded by construction. Not sure how this hotel is 4 star. What was good was the free airport transfer, money exchange and the kind lady at reception who let me use food panda on the hotel phone to get food delivered (no western restaurants nearby).

Shuttle service was exemplary, no issues at all. The room was clean and, albeit a bit slow, the A/C was sufficient though not amazing. Breakfast was probably the low point, limited options and not very yummy but it was filling. (Buffet style). For the price and proximity to the airport, and the great shuttle service, would definitely use again.

Breakfast was great

Ka Chang was very nice. She was very helpful and her English is pretty good. It helped me alot. Thank you Ka. I'm hlad you work at the front desk. Chang Palace so be proud of her services there.

Service not happy for what requested.

The breakfast is not good. The food is cold. The neighbors are dirty.

Rooms are dirty hotel is under construction did not was not aware of that it is not on the Strip as they advertised their breakfast is done at 9:30 a.m. they stop serving breakfast and very dirty

Chang Palace is definitely not a palace not even close. This hotel is primarily occupied by Chinese businessmen. I would say that for those who are not used to traditional Chinese food, avoid here. Furthermore, there's really no choices of other restaurants nearby or in the hotel. The reception staff are friendly and helpful but they either speak local or Chinese language. some may able to speak simple English words but definetly insufficient enough to answer more queries. Generally the finishing for the room is really shabby considering that I've to pay about A$75 p/night. mattress is good the water pressure is great. Wifi is weak. Overall, I would certainly avoid this hotel in the future.

Stay was great. Staff was extremely kind and accommodating.

1. If there is aa bath mat will be better 2. If there is a luggage rack will be better