Oriente 57 Apartments by APT IIN - Parque das Nações

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

What an absolutely terrible experience. I do not write reviews, but this deserves warning to other potentials guests. I’ll spare the gritty details, but after a flight cancelation, audible to a 4 hour train to get back to Lisbon so we could fly out the next day, I needed a quick 1 night stay option for my wife and kids after a brutal travel day. I booked this place because the room set up looked more family friendly for kids to go down to sleep first, and still give us ability to repack. They put all the “check-in” in the fine print. They send you a link (not right away) and you have to provide all your passport info. Then when you tell them when you are checking in they send a “payment link” for the local taxes and deposit. The work did not work. They sent another link, that link did not work. I continued to call, and they provided “bank information” and said I needed to provide proof of bank transaction before they would provide check in codes. At this point we are in the lobby for 30 minutes just trying to find any option to pay the deposit since the links they provided did not work and there was no way to make a wire/transfer from my countries bank based on the info they provided. I offered to provide credit card info, or whatever they needed. They said they would send an agent to perform the transaction, but it would take 30 more minutes. Then 2 minutes later said they worry not sending an agent. I believe this is a scam, to not allow you check in. Stay far away.

It was a good and pleasant stay

The apartment was clean. A/C was not working or it’s just isn’t enough for the property. Location is very convenient, but the apartment itself has poor amenities, the towels were old and there was barely sopa in the bathroom. I also got charged for 2 capsule sod coffee which I had replaced. I’ll stay at a hotel next time.

Great location, good communication,

Top service and very convenient

The flat was spotless, the kitchen was perfect with all mod cons, even with a toasted sandwich maker. Exceeded expectations, we will be back,in April.

The flat was fantastic, and the staff were very helpful, the location. I especially appreciated the security officer's kindness when I had trouble opening the apartment door on my first night. The only minor issue was that the bed was a bit small for my partner, as his feet hung over the edge, making it a little uncomfortable for him to sleep.

Good

No response from rep. Waited over 30 minutes for check in. If my friend wasn’t checking in at the same time. I might have to wait even longer. No clean up throughout our stay. Towel exchange was done, could have taken the garbage out but didn’t. Air conditioning was weak. Unit was too hot

Like how close it was to metro, trains, busses. It is within walking distance to a shopping mall and gro ery store. We stayed for 10 days, being able to grocery shopping and cook was great. There were also restaurants in the area. The only downside was trying to figure out how to operate the washing machine