Vimean Sovannaphoum Resort

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great location and the room are clean. The house keeping and the parking attendant are very nice but the front desk stuff need work..

The staff

Really unpleasant experience. The first room we received had smelly bathroom, so we asked for an exchange. Generally, the property is old and uninviting. There was one polite man at the reception, the rest were quite indifferent.

Room was not ready at check in. No elevator. Poor Wi-Fi. Poor A/C. No privacy at pool. Furnitures in room old. A lot of wear and tear to room. Staff was courteous.

This hotel came highly recommended and has a beautiful garden area and pool. Beautiful backdrops for wedding photos. The room I had was large, spacious and clean but showing its age. The beds are firm but we’re comfortable enough for a short stay. Definitely a popular place to stay for the value and amazing staff.

Large room, quiet, very comfortable bed (mattress on the floor). Unfortunately it was let down by the bathroom, which got completely wet due to the open shower and the shiny floor tiles then got very slippery. Quiet pool and small garden area, pretty enough to be used by a wedding couple for their photos during our stay. Not much in the immediate area in terms of food options but we discovered Cafe Eden on the other side of the river, an easy walk for good food.

The young man who ran the front desk was helpful, kind, and gave great directions. He went out of his way and we approached him. The young lady…not so much. This property has no restaurant, coffee shop and no free water ( the young lady charged 1000R for 1 small bottle). Not cool. Happily it did not happen again. The rooms have odd lighting. The bathroom light and fan went on every time you entered. The room was very large and comfortable. The pool was beautiful. There were 2 photo shoots there during our stay. If you like to walk it’s got a great location. Mixed bag

Ok, but not very neat, too many lights were not working, No soaps & not too clean

We enjoyed our stay at this hotel. The location is great on the river, a 15 minute walk or short tuk tuk ride to town centre. Very quiet here (except for the rooster next door who has trouble reading the time) The hotel itself is nice with large,clean rooms. Some of the outside amenities were a little run down and in need of a lick of paint. The winner for us was the office staff very helpful and organised our trips to bat cave and bamboo train as well as finding us seats on a bus to Phnom Penh when all seemed booked out due to end of Khmer New Year Holidays. Thank you so much! Definitely recommend if you don't mind not being right in centre of town.

On first impressions this place could be lovely. Individual colonial style French buildings, lovely gardens & a nice pool. Sadly it did not live up to this. Our room did not have a bed. It was just a mattress on the floor. We are in our mid 40’s and it all felt a little studenty. We asked if we could change rooms to a room with a bed. I mean the least you expect when you book a hotel is a bed, right?? The lady at reception told us that was not possible, even though we saw at least 4 rooms check out and the hotel wasn’t full. We were offered a down grade to a bungalow room, with no offer of financial compensation. We declined as although it did have a bed it had no glass in the windows - just shutteres and so we knew it would be hot and also potentially invaded by mosquitoes. Also there were no ‘do not disturb signs’ and the cleaners kept on ringing the doorbell whilst I was in the shower. I eventually had to get out and go to the door to ask if they could come back later and they replied with ‘we need to clean your room now’. I reiterated that they had to return later as I was in the shower and they did eventually leave. Also there is a huge amount of building work happening (not sure if it’s part of the hotel or not) next door & the builders kick off at 7am! Even on Sundays. We had a door that lead on to a patio area but this was full of rubbish. A dead large plant, a ladder, some rubble from the builders & a semi broken chair. There were some staff that were friendly