It should be noted that the staff at Guest level are wonderful, but here is a big warning if you have any challenges do not expect management to help in anyway they need classes and customer relations. Honestly, Rixos should be embarrassed at how they treat their guests from a managerial standpoint. My wife was victim of a racial profiling challenge and never once did she receive a” I am sorry” from the desk person instead, I had to listen to the manager, trying to explain or justify what happened, which was really not appropriate, on top of that the next day I got a text reminding me of their position, which was also extremely inappropriate. again, I feel very sorry for all of the people that work hard every day to provide a great experience at the resort, but they are truly being let down by the management staff.
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