Grand Hotel Excelsior

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Great location for Valetta and surrounding areas, 10min stroll into city centre, great pool and access to the sea. Great room service, always lots of water provided and kept clean above what we expected. Food is OK but so much to choose from in Valetta I would recommend eating out if you can.

Very dated. 3 star at best

The hotel is well located for exploring only a short walk to the centre of town. The rooms if I’m honest are a tad dated and tired with some upgrading needing. I found the hotel to be clean and tidy in the areas you’d want it to be.

Great location and welcoming staff

Clean rooms, service was A1.

Beautiful and convenient

The hotel staff were very friendly and attentive and the room was cleaned beautifully every day. It was well air conditioned throughout. The decor of the hotel however needs an upgrade. it’s outdated and the chairs in the lobby need to be reupholstered. Overalll hotel cleanliness was good, with the exception of the pool area which let the side down. Tables, sunbeds and the patio were visibly dirty and were not cleaned during the week duration we stayed. We also had a problem with a blocked toilet in our room. Food was ok to average.

For a five star hotel it was disappointing. First the positives… the pool, and pool area was wonderful and spacious. The buffet breakfast was nice with plenty of choices. That’s where it ends. The check-in was terrible. The clerk didn’t even smile or offer us a welcome drink as other guests were given. Despite it being a VIP Expedia hotel we were not offered an upgrade. We asked for an early check in and we were denied. We asked for a late check out and again, they said no. And we were never offered an upgrade. The room was very dated. Old carpet, old ugly bedspreads, dirty tile in the bathroom, and in desperate need of paint and repair around the property. We expected much more after paying over $300 Euro/ night. My advice is to look at other properties. I would guess many four star properties would be nicer

I would rate this hotel 4 out of 5 stars. The Grand Hotel Excelsior offers everything you would expect from a five-star resort: indoor and outdoor swimming pools, a well-equipped fitness center, multiple restaurants and bars, and excellent amenities. The hotel is also spotless, very well maintained, and the staff is genuinely attentive and welcoming. That said, the property feels frozen in the early 2010s and is due for a major renovation. The exterior showed significant peeling paint in several areas, some of the furniture was noticeably worn, and there were no power outlets near the beds, making it inconvenient to charge phones and other devices overnight. The lack of USB charging ports—other than on the television—was also disappointing for a hotel of this category. Despite these shortcomings, the atmosphere and service made for a pleasant stay. I especially enjoyed the souvenir shop and appreciated that the hotel has a renowned pastry chef, which was reflected in the quality of the desserts. With some modernization, this hotel could once again fully live up to its five-star rating.

Excellent location for Valletta Some areas need improving The ocean bar restaurant lacked atmosphere and the staff seemed new untrained and lacking knowledge The tiki bar was much better although menu limited The pool bar was ok and staff helpful but seemed disorganised sometimes with the drinks delivery to the pool and where you were sitting with a table number system that needs reviewing