Protea Hotel by Marriott Dorpshuis & Spa Stellenbosch

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

It was nice and quiet with helpful friendly staff

The rooms are old, tired, badly designed and out of date. There were fishmoths in the bed. The spa services and sauna were out of service and the pool was not heated as advertised. There was no service by the pool and the hotel has no contingency to cope with the regular planned power outages that have been a part of love in South Africa for 14 years now. We couldn't even have toast with breakfast. You can find far better accommodation in Stellenbosch for much much cheaper.

Brilliant and very helpful staff following the disaster at another Stellenbosch Hotel

It is noisy where ever you sleep in this hotel as it is next to 2 main roads. The traffic starts as early as 5am. The breakfast is also not up to standard as it used to be. The beds are however very comfortable and the rooms are good sizes.

Had a nice stay here. My only complaint was that the shower in my room didn’t drain properly. The shower floor also didn’t feel or look recently clean. The room and bed were great.

The service was good and the staff seemed quite accommodating. The quality of the rooms were definitely below expected standard for a 4 star establishment. The mattress in particular was a disappointment as one could both hear and feel the mattress springs when on the bed. The room was very dusty, had no safe or luggage rack. The towels were ragged and of low thread count. As the previous two knights I stayed at a four star hotel and where the experience of quality was superb in comparison. Parking was also an issue. The bays were to small. The breakfast buffet was also below standard unfortunately. Items on the buffet were mis labeled and the majority of items had no label. Although the staff were great, I will surely not recommend this hotel.

The staff were lovely (including The Chef) but the property was run down (several items in the loft did not work) and levels of cleaning nit great. We were woken each day by staff walking past our windows and talking loudly.

Service was amazing, room was ok, nothing to write home about.

Lovely stay for a quick one night stop-over, wish I could have stayed an extra day.

Overall acceptable hotel with nice lobby, welcoming staff. Relatively good area. Unfortunately there were some issues, which spoil the impression. 1 Breakfast - fine, what I didn't like, once I asked on the 1 st of January to take some fruits to the room, since my daughter was still sleeping after New Year's Eve and could not wake up for breakfast they say there are strict rules not to take out anything. Just fine, but the rules should be strict at all points, next day we were checking out earlier, 6-30 am went for breakfast and it was not ready yet, even though they declared it starts at this time. So our departure was delayed due to late breakfast. Another point - water in the bathroom. Extremely difficult to adjust, either too hot or too cold. Otherwise OK. Reception staff is really helpful and smiling.