The display of the air conditioning console was not working. Housekeeping colleague came but could not fix the problem. I did not want to change the room as I had already sanitized most reachable areas. The front desk told me no technician was available until next day asked me to tolerate as she could not think of any other solution. A technician came the next morning but still couldn’t not fix the problem. As told by the front desk , the air conditioning was “perfect” except the display. I queried if it was regarded as “perfect” while I had to walk from the room entrance where the AC console is located to the window to feel the fan speed . Yet, I still couldn’t see from the console if the fan speed had been adjusted. Even frustrating, the front desk staff told me that it would take 2 to 3 hours for the engineer to come . I was just given the problem again without solution as appended. Insofar as customer service and caring are concerned, the staff attitude and helpfulness were far from satisfactory. Besides, when I checked out at around 10 a.m. on July 7, I had been assured the remains balance of my deposit will be credited to my bank shortly. However, up till present, I got nothing!!!
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