Swiss Star Zurich Airport

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

We did a trip to Zurich during August and chose the hotel due to it being right next to the airport. However, the place is not a hotel, it is a residential building with no front desk but self service. There is NO air conditioner and the rooms are extremely hot! I called expedia to get the problem resolved but the hotel staff refused to cancel the reservation and claimed that since the hotel description did not state it had an AC then they are not at fault. I told them the AC is not a comodity and it is a basic need all hotels need ,especially in Europe during summer time. The listing did not state if the room had a bathroom, a bed, a chair, lighting, pillows and bedsheets, but you expect them to have them. However, they refused to refund the money and I had to escalate the issue and is still being worked on. Expedia should better filter places such as this that do not offer the minimum requirements or should FORCE the listings to clearly show they have NO Air Conditioner.

El peor Check in que me ha tocado en todos mis viajes. Para empezar es un proceso totalmente en linea, lo cual realice anticiInternet. de manera correcta, y me asignaron un código numérico para abrir la habitación, el cual nunca funcionó y no pude abrir la habitación, por tanto tuve que llamar a servicio a cliente más de 10 veces, ya que se trata de una grabación y casi siempre durante los tiempos de espera , se colgaba sola, y cuando por fin logras que contesten, te piden que mandes correos explicando tu situación y te cuelgan, absolutamente nada amigables. Demore alrededor de 4 horas para poder entrar a la habitación, después de que contestaron mis correos Fue horrible, ya que como turista, no tenía servicio de Internet en mi celular en Suiza. Afortunadamente logré que una persona me compartiera su teléfono e internet.

Very clean, comfortable and convenient place. Also, inexpensive 👌

Door key for the room did not work. After looking for a phone number I was able to contact a manager and get the replacement code. But not a pleasant experience when you arrived tired and you're suddenly confronted was no access to the room and a self-service no staff hotel. Otherwise everything was clean and very convenient to the airport.

I left an hour after entering. Windows with window shades, external window shades covered in mildew, cracked furniture and poorly painted walls.

Avoid this place at all cost. The service was absolutely terrible, and the staff showed no concern for customer comfort. There was no fan or air conditioning, making the place unbearably hot and uncomfortable. The entire experience was frustrating, unpleasant, and a complete waste of time and money. This is easily one of the worst places I have ever visited. I would never return and strongly recommend that other stay away. Only good thing about this location was the distance to Zurich airport.

The check-in screen at the entrance was out of order. I never received my room number and had to call customer service. The 5-digit room code I received didn’t work either, so I had to call again. Customer service agent was quite rude and blamed me for the incident. The actual room was fine, I like the amenities. Very warm though, no A/C.

We received a code to check in. So there was no staff on site. These are individual apartments. No air-conditioning, which was already understood. However, the balconies are adjoining to the neighboring apartments, so if you open the windows and go to sleep, there really is no safety. It would be very easy for a neighbor to walk through the door or window. We were there during a heat wave, so it was mandatory to have windows open. As far as good review, the beds were very comfortable, the bathroom was very clean, and the neighborhood train station was an easy eight minute walk away.

THIS HOTEL HAS NO STAFF. This should be noted more prominently before booking. The automated check-in computer was down and at least 15 people including myself were queued up trying to get in, with no staff support on site. Very irresponsible management!

The check-in process was horrid. There is no staff on site, emailed a code to use at self check-in. That code gave us our room and key code, easy enough. We took the elevator to 5th floor to 512. We did not find the room. Went back downstairs to make sure the room number was correct and it was. Went back up to look again, still no room 512.  We found a maid and asked how to get to our room. She directed us to take the elevator to the 4th floor walk to the other side of the building take the stairs to the 5th floor and that is where 512 is located. Rooms 508-514 are not accessible by elevator. The elevator on this side did not work and temperature was in 90+ degrees. Room was found put the code in that we were given and  key code did not work.  Walked back down the stairs to double check the code and if there were any instructions we may have missed.  Walked back up to try again, nope. Walked back down to 1st floor to find the maid, again, to see if she could get us in. (She directed us to the information board). Needed wi-fi to make the call. back to the maid to get the code. Calls were not going through. Emailed company. Finally got through with the help of Franco's (a resident) phone and they emailed us a new code. It took 1.5 hours before we got into our room. Lucky the maids were still working or we may have never found the room. The room was nice and clean, but we were not happy.