The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

Unfortunately I found a cockroach as I was going to the bathroom in the middle of the night which I guess happens in the middle of the desert but when we checked out I showed a picture of it to the person introducing himself as one of the managers, all I got was Thank you for Letting us know. No apologies at all. Luckily it was me seeing the suite’s pet and not my wife. The place is not like any other Ritz-Carlton we have stayed at. We have stayed over 50 nights in the Ritz in the past 4 years in 3 different countries. It is run down and in desperate need of renovation.

Great staff all of them no exception

The Ritz experience truly amazes you. From the moment you step in, the staffs all address you by your name, which is truly amazing. The staffs are always ready to serve, with much enthusiasm even though some of them were working the night before. It was truly an amazing stay, made special by the staffs. Kudos to Ritz. Will definitely return back in the future.

amazing

Perfect place to escape for one or two nights and completely disconnect. Outstanding breakfast quality, both in variety and taste. A truly unique desert setting, surrounded by nature and gazelles, creating a very special atmosphere. We also booked a desert safari experience, which was excellently organized and added great value to the stay. Private pool villas offer complete privacy, absolute peace, and comfort. Impeccable cleanliness and top-tier quality of materials throughout the villa. A truly one-of-a-kind experience that cannot be compared to standard luxury hotels. Staff were highly professional and everything met exactly what I expect when staying at a hotel of this level. Accommodation and food prices are on the higher side, but if you are looking for a memorable and unforgettable experience, this becomes secondary. Final: If you are searching for something truly special and different, this place delivers. Once you experience it, the price quickly fades into the background.

It is one of the most beautiful hotels I have ever stayed at. The staff were incredible

This place was amazing! The staff were incredible and helped with anything we needed. Will stay again!

Amazing place!

Unbelievable unique experience ! Highly recommended, impeccable service

We recently stayed at The Ritz-Carlton Ras Al Khaimah, Al Wadi Desert and, unfortunately, were not impressed. The resort felt slightly scruffy and in need of better upkeep and maintenance. Our accommodation—a tented villa with a private pool—was spacious and a nice feature, but it didn’t give us the “wow” factor we expected. Having previously stayed at a Ritz-Carlton in Thailand, which was immaculate, we found this resort lacking in comparison. Housekeeping was rushed, and dust had built up in several areas. Outdoor furniture was missing cushions, and the ones that were there had noticeable stains. Additionally, we noticed black mold under the outer edge of the tented roof and a broken fence post that needed painting. The staff were polite and friendly, but the service didn’t meet the high standards we associate with the Ritz-Carlton brand. We were on a full-board package—breakfast was acceptable, but the dinner options across all three restaurants were underwhelming. Ultimately, my wife and I enjoyed each other’s company and the privacy of our accommodation, but the resort itself fell short. It’s in need of a stronger maintenance program, and the rooms and exteriors could use refurbishment. Sadly, we wouldn’t return any time soon