We stayed here 5 nights. Staff are very hospitable and caring, and a credit to the hotel. The hotel is very clean and well run. Rooms are spacious and serviced daily with everything you'd expect from a 5 star hotel. A few downsides are breakfast could offer more variety/choice, rooms are without balconies and you cannot open the windows, and the electrics/lights in the rooms are confusing to use. The pool area needs some TLC, and the location is some distance from the the old town, about 20 minutes in a taxi. Overall if you want to be near the Maya Shopping Mall the location is good but some distance from the town centre and it's attractions, weekend Walking Streets, Night Bizarre etc.
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