Grand Hyatt Rio De Janeiro

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Check in was horrible I came in at 9am and asked to get early check in; and I offered to pay extra and I still didn’t get a room until 3:30pm. Then

Room facing the ocean in the fourth floor: Absolutely wonderful! We have never stayed in a Hyatt property before. After this experience, we look forward to visiting another Hyatt on future trips.

El hotel está en excelentes condiciones, muy limpio y los empleados muy amables y atentos.

Es el mejor hotel en el que me he quedado en Rio por ese precio. La infraestructura es espectacular, es nueva, parece un resort. La piscina es linda, las habitaciones son espectaculares. No hay casi ningun restaurante cerca , dentro del hotel hay dos o tres buenos. Aunque esta a unos 10 minutos de la parte mas movida de Barra y 30 o mas de Ipanema/Copacabana, creo que por el confort que se recibe vale la pena. El gimnasio es suuuper bien equipado, es realmente un lugar espectacular

The concierge staff led by Mr Danilo and Guest relations staff were excellent. The breakfast was ok. It had plenty of fruits and an omelette station. Other than that they also provided detoxifying green juice (only when asked). The pastries were kept in a separate area long with coffee and that whole place was very unhygienic. R era son being, people used their bare hands all the time to pick their pastries instead of the utensils and some of them after touching with their bare hands and their kids bare hands placed them back for others to consume. The Hyatt staff were not doing anything about it. I tried all the restaurants and the service was good. Food was good as well. One big complaint i have is that except for the concierge and some front desk folks noone spoke English and that was extremely hard

The billing at the end of my stay was a little sketchy

Was a great upscale place to stay

Good hotel. Comfortable and clean. Not in the centre by a long way but that can be good

It is located directly across from the beach. I like that. You must cross a busy highway to get to the beach. there are restaurants on the property. They do not offer inclusive meal plan. You can purchase food from street vendors on the beach side of the street. There is no night life and no shopping near. It is peaceful quiet and pleasant but unless you have transportation or use a lift service there is not much to do. I was glad to spend my time here. Unfortunately, I was not able to tour as much as I wanted to. They don’t seem to make offers on how to use tour services. So you are left to your own devices to find out. Since I have a late flight I asked for a late check out. That request was denied. They allowed me an hour and a half to stay in the room.I had to checkout.So even though they allowed me to stay on the property I was temporarily homeless.it felt very awkward sitting poolside with my luggage. It is a beautiful place and location. The staff is friendly and helpful. Since this was my first time in Brazil I didn’t know what to expect. I felt left on my own to discover and find tour packages. The language is Portuguese it is a good idea to learn it before you come. The television had a translation button but it didn’t translate. The tv shows were about 97% Portuguese. I didn’t come to watch tv so I didn’t mind, but again where’s the music dancing and night life. It is June which is their winter. It was rainy bring a jacket.

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