Hampton Inn & Suites Fort Worth-West-I-30

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The front desk staff could have been more friendly and welcoming - When we checked in it was strictly business and when I went to the front desk to ask if there was any good Mexican food restaurants she could recommend. The girl at the desk looks up from her phone a little annoyed that I was interrupting her from her Facebook or whatever and says there’s an Uncle Julio’s ten minutes down the road and immediately goes right back to her phone and never looked back up. The food on the breakfast buffet was sub par at best. We went out for breakfast for the remainder of our stay. The housekeeping staff however were super nice and friendly.

Excelente everything

Clean room, staff was very friendly.

Friendly staff, clean hotel

My experience at this hotel was terrible. The customer service was extremely poor from the moment I checked in. When I arrived, I was assigned a room and went upstairs, only to discover that the room was already occupied by other guests. This was a serious mistake that should never happen. When I returned to the front desk to report the issue, the receptionist was rude, unprofessional, and seemed annoyed that I complained about being given an occupied room. Instead of apologizing, she treated me very poorly. They eventually assigned me a different room, but it was not clean. The bathroom was dirty, with urine on the toilet and on the floor. It was obvious that the room had not been properly cleaned before my arrival. Overall, this was one of the worst hotel experiences I have ever had. Poor customer service, lack of professionalism, and unacceptable cleanliness standards. I would not recommend this hotel to anyone.

They do not accommodate large families or special needs guests. While the website states some rooms sleep 6, the on site staff said that is untrue and has never been the case. They had minimal ADA options and refused requests for assistance.

Shower pressure was absolutely terrible. It didn’t matter what time of day, the pressure in the sink was better than the shower. Took forever to get hot.

Everything was great. Staff very helpful and was close to venue

Great place to stay. The front desk staff was polite and very helpful. Breakfast was excellent, especially the Texas shaped waffles. Room was clean and very nice.

The staff at check in and out were out of the realm of courtesy and service of 3, much less 4 or 5 stars. I travelled extensivelly for work and Hilton products; Embassy suites and Hampton inn were in my lodging preferrence for many years. The level of service, cleanliness, breakfast and room impressive amenities were on top of the competition. These days that spirit is gonne. I have been doing some leisure travel and the Hilton like this one are subpar! A pile of dust accumulated on the outside corner of the the shower tells the story. Front desk that rush us through without even looking at my eyes is comparable to minimalists as Motel 6 or Econo logde. Breakfast was as minimal as not having much of any of the old Hamptom inn.