Positives: The hotel is clean and well-maintained, even if the rooms feel dated. The gym is basic and the beach unfortunately out of commission due to seaweed, the drinks and entertainment staff were fantastic. The breakfast buffet was also perfectly fine, and the Asian restaurant was genuinely decent.
Service: Unfortunately the restaurant service elsewhere was exceptionally poor. Servers were incredibly slow and frequently forgot orders, forcing me to grab my own drinks after waiting 15 minutes at an empty table. Due to severe understaffing, we faced 60-90min waits for restaurants that were half-empty inside. To make matters worse, daily weddings routinely closed off dining venues to regular guests.
Food: Aside from an okay Italian and the decent Asian restaurant, the food was dreadful and rarely served warmer than lukewarm.
Steakhouse: Mediocre at best—expect small portions and zero input on how your steak is cooked.
Mexican: Consistently empty with terrible service. The food was completely unseasoned, which is baffling for a Mexican restaurant failing to cook its own local cuisine.
Fish: Unpleasant lunch and dinner with calamari that clearly came straight from a freezer.
I have realistic expectations for all-inclusives, but the food here was so disappointing we regularly took an Uber to nearby Puerto Morelos just to ensure we had at least one decent meal a day.
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