Church Street Hotel by Belvilla near Kings College Hospital

Đánh giá sao của Klook dựa trên thông tin tổng quan về khách sạn (như dịch vụ, các tiện ích đi kèm, v.v...) và chỉ mang tính tham khảo

The price was great for the time of year, only good thing about this place. It was scorching hot in the room to the point where we couldnt fall asleep until physically passing out in the early hours of the morning, there was ants crawling around everywhere, the only thing that seemed to be changed since the previous residents were the bed and the towels, odd smell in the place, worst hotel ive ever stayed in. A word of advice: spend the extra few hundred for a premier inn or something.

Dirty room, no toilet brush, curtains hanging off, net curtains dirty no kettle for tea and coffee to make a drink in the morning, bed was like a slab of concrete, most of the lights not working very dark, very noisy with cheap secondary glazing that had no effect whatsoever, cost £240 for two nights was worth around £40 a night would never stay there again and definitely wouldn’t recommend and wardrobe door hanging loose,

Nice hotel near Camberwell green, plenty of places to eat and drink, Camberwell well area is nice, plenty of transport links

No elevator and no air conditioner. Continental breakfast was pretty bad.

This was truly the worst hotel I’ve ever stayed in. I could live with the fact the room was on the 4th floor, up loads of stairs and had no air conditioning so felt like being slow cooked the whole time I was in there. However, there was no toilett or shower, and the shared amenities were dirty and disgusting. HOWEVER, the worst and most dangerous part of my stay was being woken up at 5am by a man trying to access my hotel room. As a female I’ve never felt so unsafe staying anywhere before. I reached out to staff to let them know what had happened and they did not care at all. I would highly recommend NEVER staying here, I’ve travelled the world and stayed in some very cheap accommodation and this was the absolute worst.

Easy access to bus for oval

Absolutely terrible customer service. Despite there being 24/7 check-in. I made five separate phone calls, to what seemed like an overseas call centre, to get into the building. It probably took more than an hour of standing/sitting on the pavement outside, with one call handler simply hanging up on me, to get into the place with a dying phone battery. After eventually getting in, I was too tired to even utilise the facilities I had paid for like having a proper shower. Even then, there was just a random This Is Spinal Tap DVD to watch on the TV. I think the reasonable person would prefer an actual spinal tap than going to this hotel - unless in dire straits e.g. it’s 1am in the morning and there is literally nowhere else to go. Big up the takeaways nearby though for letting me charge my phone there. Kindness matters not scripted button pushers in an apparent random call centre who couldn’t care less.

We were there during a heatwave. Air con didn’t work so it was v hot. Had windows open but that made it v noisy, woken up every night by yelling/music etc. Room was clean but shabby. Bathroom was nice but could have done with some ventilation. Didn’t interact much with staff but they seemed nice. Don’t bother paying for the breakfast, there are many better options nearby.

I was not to impressed that I had to wait 40 mins outside the property to enter. All comms was done via WhatsApp and they took their sweet time. When I did get in the building my room was just a room no bathroom this was not stated when I booked that it was a shared bath

For whatever reason, Expedia and the Hotel didn't send automatic check in details to me - nor was it clear that check in was automated. I spent nearly 2 hours in a chat bot death loop trying to gain the Pin I needed to access the Hotel. 10 years ago this was a lovely, friendly quirky Hotel with nice staff, now it's poorly maintained, unstaffed and unfriendly. I will choose dealing with people face to face and paying a bit more over this chat bot, death of employment nonsense next time. What a shame.