First put me in a dirty room overlooking a noisy carriageway and restraunt directly underneath my room. There are no soundproof windows in the hotel. The hotel is advertised as having laundry service, had planned my trip around this to discover that this is untrue and there is no facility as advertised.
When I asked to be moved via hotels.com , I was moved to another dirty room overlooking another noisy carriageway. I then discovered the electrics were not working in the room and then discovered there was no hot water.
When I asked to be moved to a room without noise , that is clean and with hot water I was then put into a room overlooking the same noisy carriageway as the first room. This room had gaps in the laminate flooring and holes in the curtains. I asked to be moved again but my request was ignored.
Staff were aware I had raised all issues with hotels.com yet chose to completely ignore me for the duration of my stay.
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