Ramada Resort by Wyndham Shoal Bay

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We visited during winter, so it was a quieter time of year. The biggest disappointment was the housekeeping policy. Rooms are only cleaned for stays of eight nights or longer, and no vacuum cleaner was provided in the apartment. For families or anyone staying for a week, it's difficult to keep sand and dirt under control without basic cleaning equipment. It seems unreasonable to expect guests to either live with dirty floors or pay extra for cleaning. The laundry facilities were also disappointing and did not match the standard of the hotel. They were located in a car park area on Level 5 and consisted of just two large industrial washing machines and a single dryer for a complex with hundreds of apartments. During the busy summer season, I can only imagine how difficult it would be to access them. It would be much better to provide several standard-sized washing machines and additional dryers. Late checkout is available, but it costs $50 per hour, which is quite expensive. The kitchen was generally well stocked, but it was missing some basic essentials, including a large kitchen knife, a sponge and dishwashing detergent to keep the sink clean. For longer stays, especially with children, guests need to purchase many basic cleaning supplies themselves. Overall, the location is great, but there are several small improvements that would make longer family stays much more comfortable.

Friendly staff, clean rooms and excellent view. Very close to best eating places around.

It’s a prime location close walking distance to cafes, clubs, restaurants a very good vibe. Our studio room was big & roomy, bed excellent and good little kitchen area. The outside pool needs some running repairs. Staff were very helpful they assisted taking luggage to room

Pretty good The room was sprayed heavily with air freshener as there was a pungent smell deeper and got worse after 2 nights

Fantastic views and incredibly friendly staff! This was our second stay, and if we’re ever near Port Stephens again, our family will definitely come back. It’s a wonderful place to stay, even in winter. Highly recommended!

Exceeded our expecting, the photos don't do it justice. We stayed in the Heritage apartment over looking the water from our balcony. Spa bath was perfect to unwind. Very clean apartment and tastefully decorated. Staff were fantastic, attentive & friendly. Perfect spot for our weekend getaway

It was a beautiful room that we had with a view of Shoal Bay. The room was clean, well-appointed and spacious. Check-in was easy and the staff sorted out a small issue with our allocated parking spot with no fuss.

Lovely accomodation. Great location.

The room was a bit dated, but very spacious and clean.

Well presented and good amenities